Try the following tool, it will give information on what is going on:
Please download DDS from one of these locations:
Save it to your Desktop
Double-click the dds file to run it
When done, DDS opens two logs:
Save both reports to your Desktop.
Since these reports are large, please go to the Uploading website:
In: Select files to upload, click 'Browse', and 'Look in' the Desktop.
Select the DDS.txt, and click on 'Open'
You will see the following:
Your file has been uploaded successfully: (Name and size of the file)
Please copy the 'Download link'.
Do the same uploading for the Attach.txt.
Please copy the 'Download link', for each report, and provide them in your reply.
Retired - Doin' Dis, Dat, and slapping malware.
Malware Eliminator/ Member of UNITE and the
Alliance of Security Analysis Professionals