Google search redirect problem

May 28, 2011 at 16:43:28
Specs: Windows Vista, 2 GHZ
I know this is a common problem, but each solution seems to be unique. That's why I start this thread instead of following the instructions of another.

When I click on a google search result, I am redirected to a random advertisement. I haven't done much maintenance in a while, so I decided to use Windows' PC restore to return my hardrive to factory condition. The process went smoothly enough. I now have a clean Dell XPS 1330 running Vista 32. The redirect problem persists, however. (Also, I don't know if this is related, but Windows Update isn't working. It gives me error 80072efe. I haven't been able to resolve this issue either.)

I donwloaded and ran Malwarebytes, but it found nothing. I downloaded and ran the most thorough heavy scan Avast had. It found 4 problems: 2 were in its own program files folder (weird? I deleted those.) 1 was in Windows\MEMORY.DMP, and 1 had the file name MBR:\\.\PHYSICALDRIVE0. As far as I can tell, Avast got rid of them all. It did recommend a boot time scan. It found nothing, but when I first tried to restart, I got a blue screen. Im not sure if it was THE blue screen of death, because the system restarted fine after it. Before BIOS though, I got the option to run Windows' startup fixer program. I didn't use it though.

The redirect problem occurs about half the time now. I am considering a manual reinstall. I've never done one, however, and am rather concerned. Any help or advice would be MUCH appreciated.

Regg


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#1
May 28, 2011 at 18:14:55
It found nothing, but when I first tried to restart, I got a blue screen. Im not sure if it was THE blue screen of death, because the system restarted fine after it.

Giving us the exact error would really help

Try these progs in the exact order:
1- Rkill.exe (kills the malware process)
2- TDSS Killer (Will remove unwanted rootkit if it's there)
3- Malwarebytes (run in full scan mode and remove all it finds)
Then reboot and see if the redurect still persists,.
Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#2
May 30, 2011 at 14:30:49
Thanks SO much!
Although RKill found nothing, TDSS Killer found some stuff and deleted it. The redirect issue is gone!
Also, it seems to have fixed the Windows Update problem I was having. I downloaded 100 updates. Now Windows is telling me my copy of it isn't genuine. ... I researched the problem. It seems to be a new problem with the latest version of Avast. I uninstalled and got AVG, which seems to run slower, but all is well otherwise. Thanks again!!

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#3
May 30, 2011 at 14:35:45
Glad it worked for you, that will help others with a similar problem.
Did Malwarebytes remove anything inb the full scan?

Avast is much better than AVG, it was probably the windows updates that caused your problem with the OS from what I can see.
Can you post me a link to where it says Avast causes that problem?

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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