There is an issue that you need to take care of...
The reports show that two AntiVirus programs are running:
AV: avast! Antivirus
AV: Norton Internet Security (contains an AV component)
That is not a good idea. Sometimes too much protection = reduced protection.
AV programs counter each other, have conflicts, etc.
It is in your best interest to uninstall one of the AV programs!
Now, let's run one more program, and see what it reports...
Please remove any previous download of TDSSKiller (if used) and download the latest version:
Save to the Desktop
Execute the file:
Windows 7 - Right click and select: Run as Administrator
Press the button:Start Scan
The tool scans and detects two object types:
Malicious (where the malware has been identified)
Suspicious (where the malware cannot be identified)
When the scan is over, the tool outputs a list of detected objects (Malicious or Suspicious) with their description.
It automatically selects an action (Cure or Delete) for Malicious objects. Leave the setting as it is.
It also prompts the User to select an action to apply to Suspicious objects (Skip, by default). Leave the setting as it is.
After clicking 'Next/Continue', the tool applies the selected actions.
A Reboot Required prompt may appear after a disinfection. Please reboot.
By default, the tool outputs its log to the system disk root folder (the disk with the Windows operating system, normally C:\.
Logs have a name like:
Please post the TDSSKiller log in your reply, and also post whether TDSSKiller needed a reboot.
Also, please provide an update on whether redirections are still occurring.
Retired - Doin' Dis, Dat, and slapping malware.
Malware Eliminator/ Member of UNITE and the
Alliance of Security Analysis Professionals