Google redirect, plus extra fun problems

May 23, 2011 at 06:33:52
Specs: Windows XP
I'm not an IT pro, but I have fought off a bunch of viruses/spyware/etc. in 15-plus years of online computing. Now I'm facing something I can't cure on my own. It started with a Click.GiftLoad infection, mutated into a Google-redirect situation, and most recently has eliminated audio functions & refuses to allow me to install new programs like Vipre or Super Anti Spyware. I have run Spybot and Malwarebytes repeatedly, including safe mode, and CCleaner, which seems to have wiped out restore points prior to last week. Have done a few system restores. Quite likely I have made the problem worse. Attempts to reinstall Windows XP Pro SP 3 have failed as well.

Any hints, suggestions or next steps will be welcome.


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#1
May 23, 2011 at 08:37:12
You probably picked up a rootkit. Run these free progs in EXACTLY the order listed
1- rkill.exe (kills the process so it can be removed)
2- TDSS Killer (helps to remove rootkit if found)
3-Malwarebytes (run a full scan again to remove any more infections)
Reboot your PC and see if the problem is gone.

If the above 3 don't clean it up, then try these other 2 progs
a- Trojan Remover
b- Hitman Pro
Fix all they find.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#2
May 23, 2011 at 15:05:49
Google is back on line. Thanks.

One small problem continues: Coming out of standby mode, the machine cannot set up a wireless link. Is that connected to the rootkit, or is it a Windows setting I can't figure out?


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#3
May 23, 2011 at 15:14:38
...and there is no audio device installed any more.

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Related Solutions

#4
May 24, 2011 at 10:28:06
'Google is back on line. Thanks.'

Which scans fixed that? Is this a desktop or laptop?

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#5
May 25, 2011 at 12:47:28
After running rkill and TDSSkiller, Malwarebytes found & fixed two problems. No redirect issues since. Although it's kinda quiet around here....

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#6
May 25, 2011 at 12:49:05
Sorry, it's a laptop. Dell Latitude E6400.

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#7
May 25, 2011 at 12:59:23
sounds great! Glad it worked for you, it will help others with silmilar problems. You may want to run the other 2 utilities I mentioned and fix all they find. Then ununstall them as they are 30 day trial fully functional progs

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#8
May 25, 2011 at 13:11:20
Will do. Hope it helps others. Any clues on the wireless/audio issues?

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#9
May 25, 2011 at 13:20:39
I never use standby mode, I prefer to set all my power options to 'never' and just use a screensaver.

On the other hand if it is a laptop, do the same if it is running on AC power, but leave the battery settings the way they are.

For the audio device, go to the Dell site and see if there is an updated driver...yours could be corrupt...hope that helps.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#10
May 25, 2011 at 14:49:11
In Control Panel > Sounds and Audio Devices, no audio device is installed. Nothing for which I can download a new driver.

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#11
May 25, 2011 at 18:02:51
get a new sound driver from Dell like I mentioned earlier

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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