Google Redirect antivirus 2009

February 26, 2009 at 21:47:56
Specs: Windows XP
Hi there...
I hope you can help me. For over a month I have been unable to use my desktop. It first was infected with antivirus 2009. I think I have gotten rid of that virus (editing registry). In trying to update Nortons Internet Security, I keep getting the message that there is no internet connection. When I try to go to any antivirus/malware website I am redirected to a goofy google result page or ads. I have tried to use some of the malware links in other threads on this site to no avail. Nortons has offered to help for $100 which was unbelievable to me. I will burn this computer before I pay Nortons another dime ever. I would be most grateful for ANY help you can give me!
Thank you and Blessings

See More: Google Redirect antivirus 2009

Report •

February 27, 2009 at 03:30:31
Please run the following scans and post their logs.

Please download Malwarebytes' Anti-Malware from one of these sites:



Rename the setup file, mbam-setup.exe, before you download it. To do that once the "enter name of file to save to" box appears as the download begins in the filename box rename mbam-setup.exe to tool.exe> click save.

1. Double Click tool.exe to install the application.
2. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
3. If an update is found, it will download and install the latest version.
4. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient.
5. When the scan is complete, click OK, then Show Results to view the results.
6. Make sure that everything found is checked, and click Remove Selected.
7. When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.
8. The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
9. Copy&Paste the entire report in your next reply.

If Malwarebytes installed but will not run navigate to this folder:

C:\Programs Files\Malwarebytes' AntiMalware

Rename all the .exe files in the MAlwarebytes' Anti-Malware folder and try to run it again.

Please download and install the latest version of HijackThis v2.0.2:

Download the "HijackThis" Installer from this link:
Hijack This

Rename the setup file, HJTInstall.exe, before you download it. To do that once the "enter name of file to save to" box appears as the download begins in the filename box rename HJTInstall.exe to tools.exe> click save.
1. Save " tools.exe" to your desktop.
2. Double click on tools.exe to run the program.
3. By default it will install to C:\Program Files\Trend Micro\HijackThis.
4. Accept the license agreement by clicking the "I Accept" button.
5.Click on the "Do a system scan and save a log file" button. It will scan and then ask you to save the log.
6. Click "Save log" to save the log file and then the log will open in Notepad.
7. Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
8. Paste the log in your next reply.
9. Do NOT have HijackThis fix anything yet! Most of what it finds will be harmless or even required.

Report •

February 27, 2009 at 05:50:31

have you tried to remove it manually? Instructions can be found here:

Report •

February 27, 2009 at 17:01:55
Thank you so much but when I try to use the above links...any of them...malwarebytes or hijack this...I get the following message in what appears to be a google page...
Opps This Link Appears to be Broken
I can't get any!
Thank you, thank you, thank you!

Report •

Related Solutions

February 27, 2009 at 18:00:12

Open notepad>Start > Run > Type notepad and press "ok".

Copy and paste everything into notepad between the x's making regedit4 the top line.
[-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains]
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains]
[-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges]
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains]


Go to File on the top bar and choose" Save As", Change the "Save As Type" to All Files, Name it Fix.reg then save it to your desktop.

Double click Fix.reg (or right click and choose Merge) and it will ask if you want to merge the contents into the registry, choose Yes.

Try the links again.

Report •

February 28, 2009 at 11:59:18
Thanks again for your time. I copied the reg info into notepad, saved and launched it. It did ask me to confirm to make changes in registry...I said yes. I still get the same Opps error message whenever I click the 3 links you have given me.

Even tried it in safe mode


Report •

February 28, 2009 at 18:59:55
Thanks again...
Tried the notepad trick. Saved to desktop, launched and merged into registry. Tried the websites again and still get the Opps error. I did try it in safe mode too. Please help!
Thank you

Report •

February 28, 2009 at 19:57:34
Go start > run type cmd and press enter or ok.
type ipconfig /flushdns (The space between g and / is needed)

Then press Enter, type Exit, press Enter again then try the web sites again.

Then do a google search for Malwarebyes and try to download it from a different link.

Or download it to a cd or usb drive then run it.

Report •

March 1, 2009 at 06:32:28
Thanks again for your time. I copied the reg info into notepad, saved and launched it. It did ask me to confirm to make changes in registry...I said yes. I still get the same Opps error message whenever I click the 3 links you have given me.

Even tried it in safe mode


Report •

March 1, 2009 at 06:35:23
Please ignore multiple posts....must be careful with refresh! I will try with cd/usb drive and then post! Thank you

Report •

March 1, 2009 at 19:45:40
its the fake antivirus 2009 that is rogue spyware. its a vrius itself, you should run SUPER ANTI SPYWARE to remove it or follow the manual removal instructions to get rid of it, here how to remove antivirus 2009

Report •

March 2, 2009 at 10:38:47
Woohoooo...the ipconfig must have worked! Here are my logs:

Malwarebytes' Anti-Malware 1.34
Database version: 1749
Windows 5.1.2600 Service Pack 3
3/2/2009 12:44:41 PM
mbam-log-2009-03-02 (12-44-41).txt
Scan type: Full Scan (C:\|)
Objects scanned: 165088
Time elapsed: 36 minute(s), 15 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 15
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{964bf54a-a147-4b3f-9540-6c40cc6b9d8c} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\tdssdata (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\tdss (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\__c00c4e14 (Trojan.Vundo) -> Quarantined and deleted successfully.
Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\a00f6158547.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
C:\Documents and Settings\Kim\Local Settings\Temp\TDSS1160.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP265\A0024169.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSScfub.dll (Trojan.TDSS) -> Delete on reboot.
C:\WINDOWS\system32\TDSSnrsr.dll (Trojan.TDSS) -> Delete on reboot.
C:\WINDOWS\system32\TDSSofxh.dll (Trojan.TDSS) -> Delete on reboot.
C:\WINDOWS\system32\TDSSriqp.dll (Trojan.TDSS) -> Delete on reboot.
C:\WINDOWS\system32\ieupdates.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\TDSSpaxt.sys (Trojan.TDSS) -> Delete on reboot.
C:\WINDOWS\Temp\TDSS8145.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSS851e.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSS8925.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSS8e07.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSS93c4.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSfxmp.dll (Rootkit.Agent) -> Delete on reboot.
C:\WINDOWS\system32\TDSStkdv.log (Trojan.TDSS) -> Delete on reboot.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:54:34 PM, on 3/2/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal
Running processes:
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Dell Network Assistant\hnm_svc.exe
C:\Program Files\Norton Internet Security\Engine\\ccSvcHst.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\Norton Internet Security\Engine\\ccSvcHst.exe
C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe
C:\Program Files\Dell Network Assistant\ezi_hnm2.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Malwarebytes' Anti-Malware\flyit3.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Java\jre1.6.0_07\bin\jucheck.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O1 - Hosts: # Nortel SSL-VPN
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O2 - BHO: IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\\IPSBHO.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\\coIEPlg.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe"
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] "C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe"
O4 - HKLM\..\Run: [IndexSearch] "C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe"
O4 - HKLM\..\Run: [MFPMonitor] C:\WINDOWS\twain_32\DELL\MFP1125\Monitor\Stsmon.exe
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [eBayToolbar] C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [A00F1140CE83.exe] C:\DOCUME~1\Kim\LOCALS~1\Temp\_A00F1140CE83.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Audible Download Manager.lnk = C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe
O4 - Global Startup: Dell Network Assistant.lnk = ?
O4 - Global Startup: Exif Launcher.lnk = C:\Program Files\FinePixViewer\QuickDCF.exe
O8 - Extra context menu item: eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0006F063-0000-0000-C000-000000000046} (Microsoft Outlook View Control) -
O16 - DPF: {2D36AF92-04D3-11D8-B719-0000865F231B} (TMinReq Class) -
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) -
O16 - DPF: {5D80A6D1-B500-47DA-82B8-EB9875F85B4D} (Google Gadget Control) -
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) -
O16 - DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} (CBSTIEPrint Class) -
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) -
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O20 - Winlogon Notify: c03b2111382 - C:\WINDOWS\system32\__c0096C83.dat (file missing)
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\480\G2AWinLogon.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Google Desktop Manager 5.7.801.7324 (GoogleDesktopManager-010708-104812) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\480\g2aservice.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Advanced Networking Service (hnmsvc) - SingleClick Systems - C:\Program Files\Dell Network Assistant\hnm_svc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\\ccSvcHst.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
End of file - 13660 bytes

I can't thank you enough for all your help

Report •

March 2, 2009 at 14:58:05
Please download ComboFix to the desktop from one of the following links:


Link 2

Link 3

Rename the setup file, combofix.exe, before you download it. To do that once the "enter name of file to save to" box appears as the download begins in the filename box rename combofix.exe to toolb.exe> click save.

Combofix is a powerful tool so follow the instructions exactly or you could damage your computer.

Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with Combofix and remove some of its embedded files which may cause "unpredictable results".
Click on This Link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

In your case to run Combofix do the following:
1. Go offline turn off your Norton antivirus, and any other antispyware that you may have.
2. Run Combofix by double clicking the toolb.exe icon on your desktop and save its log.
3. Restart the computer to get the antivirus running again but leave the antispyware programs off until we get the computer cleaned.
4. Post the Combofix log.

Remember to re-enable the protection again afterwards before connecting to the Internet.

Your java is out of date and may have been exploited.
Download the latest version of java from this link Java
Click on the JRE 6 Update 11 download button.
Check the box that says: "Accept License Agreement". The page will refresh.
Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
Close any programs you may have running - especially your web browser.
Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java. Check any item with Java Runtime Environment (JRE or J2SE) in the name. It should have the "coffee cup" icon next to it.
Click the Remove or Change/Remove button. Repeat as many times as necessary to remove each Java versions.
Reboot your computer once all Java components are removed
Then from your desktop double-click on jre-6u11-windows-i586-p.exe to install the newest version.

Report •

March 2, 2009 at 22:26:34
Have updated my Java although I am worried one of my programs won't run with the updated Java...we will see.

Following is the combofix log...

ComboFix 09-03-02.01 - Kim 2009-03-03 0:39:00.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1013.491 [GMT -5:00]
Running from: c:\documents and settings\Kim\Desktop\ComboFix.exe
AV: Norton Internet Security *On-access scanning disabled* (Updated)
FW: Norton Internet Security *enabled*
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
c:\documents and settings\Kim\Application Data\[u]0[/u]200000085fb4dd4C.manifest
c:\documents and settings\Kim\Application Data\[u]0[/u]200000085fb4dd4O.manifest
c:\documents and settings\Kim\Application Data\[u]0[/u]200000085fb4dd4P.manifest
c:\documents and settings\Kim\Application Data\[u]0[/u]200000085fb4dd4R.manifest
c:\documents and settings\Kim\Application Data\[u]0[/u]200000085fb4dd4S.manifest
c:\documents and settings\Travel Options\Application Data\[u]0[/u]200000085fb4dd4C.manifest
c:\documents and settings\Travel Options\Application Data\[u]0[/u]200000085fb4dd4O.manifest
c:\documents and settings\Travel Options\Application Data\[u]0[/u]200000085fb4dd4P.manifest
c:\documents and settings\Travel Options\Application Data\[u]0[/u]200000085fb4dd4R.manifest
c:\documents and settings\Travel Options\Application Data\[u]0[/u]200000085fb4dd4S.manifest
c:\documents and settings\Willow & Lucca\Application Data\[u]0[/u]200000085fb4dd4C.manifest
c:\documents and settings\Willow & Lucca\Application Data\[u]0[/u]200000085fb4dd4O.manifest
c:\documents and settings\Willow & Lucca\Application Data\[u]0[/u]200000085fb4dd4P.manifest
c:\documents and settings\Willow & Lucca\Application Data\[u]0[/u]200000085fb4dd4R.manifest
c:\documents and settings\Willow & Lucca\Application Data\[u]0[/u]200000085fb4dd4S.manifest
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))

((((((((((((((((((((((((( Files Created from 2009-02-03 to 2009-03-03 )))))))))))))))))))))))))))))))
2009-03-03 00:47 . 2009-03-03 00:47 <DIR> d-------- c:\windows\LastGood
2009-03-02 12:54 . 2009-03-02 12:54 <DIR> d-------- c:\program files\Trend Micro
2009-03-02 12:02 . 2009-03-02 12:02 <DIR> d-------- c:\documents and settings\Kim\Application Data\Malwarebytes
2009-03-02 11:32 . 2009-03-02 11:48 <DIR> d-------- c:\program files\thefix
2009-03-02 11:12 . 2009-03-02 12:01 <DIR> d-------- c:\program files\Malwarebytes' Anti-Malware
2009-03-02 11:12 . 2009-03-02 11:12 <DIR> d-------- c:\documents and settings\All Users\Application Data\Malwarebytes
2009-03-02 11:12 . 2009-02-11 10:19 38,496 --a------ c:\windows\system32\drivers\mbamswissarmy.sys
2009-03-02 11:12 . 2009-02-11 10:19 15,504 --a------ c:\windows\system32\drivers\mbam.sys
2009-02-23 17:39 . 2009-02-23 17:41 6,503 --a------ c:\windows\system32\spupdsvc.inf
2009-02-23 17:37 . 2009-02-23 17:37 <DIR> dr------- c:\program files\Norton Support
2009-02-23 17:36 . 2009-02-23 17:36 <DIR> d-------- c:\windows\system32\scripting
2009-02-23 17:36 . 2009-02-23 17:36 <DIR> d-------- c:\windows\system32\en
2009-02-23 17:36 . 2009-02-23 17:36 <DIR> d-------- c:\windows\system32\bits
2009-02-23 17:36 . 2009-02-23 17:36 <DIR> d-------- c:\windows\l2schemas
2009-02-23 17:35 . 2009-02-23 17:35 <DIR> d-------- c:\windows\ServicePackFiles
2009-02-23 17:30 . 2009-02-23 17:30 <DIR> d-------- c:\windows\EHome
2009-02-13 02:20 . 2009-02-13 02:20 206 --a------ c:\windows\system32\MRT.INI
2009-02-13 01:42 . 2008-04-29 02:58 <DIR> d-------- c:\documents and settings\Administrator\Application Data\InstallShield
2009-02-13 01:42 . 2009-02-13 01:42 <DIR> d-------- c:\documents and settings\Administrator
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
2009-03-03 05:47 --------- d---a-w c:\documents and settings\All Users\Application Data\TEMP
2009-02-27 03:56 --------- d-----w c:\program files\Dell
2009-02-23 22:10 --------- d-----w c:\program files\Google
2009-02-13 07:32 --------- d-----w c:\documents and settings\Kim\Application Data\GetRightToGo
2009-02-13 06:18 --------- d-----w c:\program files\Norton Security Scan
2009-01-07 04:05 --------- d-----w c:\program files\Common Files\Symantec Shared
2009-01-07 04:02 806 ----a-w c:\windows\system32\drivers\SYMEVENT.INF
2009-01-07 04:02 124,464 ----a-w c:\windows\system32\drivers\SYMEVENT.SYS
2009-01-07 04:02 10,635 ----a-w c:\windows\system32\drivers\SYMEVENT.CAT
2009-01-07 04:02 --------- d-----w c:\program files\Symantec
2009-01-07 04:02 --------- d-----w c:\documents and settings\All Users\Application Data\Norton
2009-01-07 04:01 --------- d-----w c:\program files\Windows Sidebar
2009-01-07 04:01 --------- d-----w c:\program files\NortonInstaller
2009-01-07 04:01 --------- d-----w c:\program files\Norton Internet Security
2009-01-07 03:16 --------- d-----w c:\documents and settings\All Users\Application Data\WholeSecurity
2008-06-17 16:51 60,968 ----a-w c:\documents and settings\Travel Options\GoToAssistDownloadHelper.exe
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
*Note* empty entries & legit default entries are not shown
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-13 15360]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2008-04-29 68856]
"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2008-03-11 202544]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2007-06-13 142104]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2007-06-13 162584]
"Persistence"="c:\windows\system32\igfxpers.exe" [2007-06-13 138008]
"ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" [2004-07-27 221184]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2005-02-16 81920]
"PDVDDXSrv"="c:\program files\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [2007-09-17 124200]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2008-04-29 29744]
"ECenter"="c:\dell\E-Center\EULALauncher.exe" [2008-02-28 17920]
"dscactivate"="c:\program files\Dell Support Center\gs_agent\custom\dsca.exe" [2008-03-11 16384]
"RoxioDragToDisc"="c:\program files\Roxio\Drag-to-Disc\DrgToDsc.exe" [2006-08-17 1116920]
"SSBkgdUpdate"="c:\program files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" [2006-10-25 210472]
"PaperPort PTD"="c:\program files\ScanSoft\PaperPort\pptd40nt.exe" [2007-05-16 30248]
"IndexSearch"="c:\program files\ScanSoft\PaperPort\IndexSearch.exe" [2007-05-16 46632]
"MFPMonitor"="c:\windows\twain_32\DELL\MFP1125\Monitor\Stsmon.exe" [2007-08-08 2002944]
"REGSHAVE"="c:\program files\REGSHAVE\REGSHAVE.EXE" [2002-02-04 53248]
"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2008-03-11 202544]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-11 39792]
"SunJavaUpdateSched"="c:\program files\Java\jre1.6.0_07\bin\jusched.exe" [2008-06-10 144784]
"eBayToolbar"="c:\program files\eBay\eBay Toolbar2\eBayTBDaemon.exe" [2009-01-20 632048]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2008-09-06 413696]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2008-10-01 289576]
"RTHDCPL"="RTHDCPL.EXE" [2007-06-13 c:\windows\RTHDCPL.EXE]
c:\documents and settings\Travel Options\Start Menu\Programs\Startup\
CleanupNortelVPN.bat [2008-12-30 741]
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Acrobat Assistant.lnk - c:\program files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe [2008-05-14 49254]
Audible Download Manager.lnk - c:\program files\Audible\Bin\AudibleDownloadHelper.exe [2008-06-13 1754456]
Dell Network Assistant.lnk - c:\windows\Installer\{0240BDFB-2995-4A3F-8C96-18D41282B716}\Icon0240BDFB3.exe [2008-04-29 7168]
Exif Launcher.lnk - c:\program files\FinePixViewer\QuickDCF.exe [2002-01-09 200704]
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToAssist]
2008-06-17 11:51 10792 c:\program files\Citrix\GoToAssist\480\g2awinlogon.dll
"EnableFirewall"= 0 (0x0)
"c:\\Program Files\\CyberLink\\PowerDVD DX\\PowerDVD.exe"=
"c:\\Program Files\\CyberLink\\PowerDVD DX\\PDVDDXSrv.exe"=
"c:\\Program Files\\Java\\jre1.5.0_06\\bin\\javaw.exe"=
"c:\\Program Files\\Java\\jre1.6.0_07\\bin\\javaw.exe"=
"c:\\Program Files\\Dell Network Assistant\\ezi_hnm2.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"10421:UDP"= 10421:UDP:SingleClick Discovery Protocol
"10426:UDP"= 10426:UDP:SingleClick ICC
R0 SymEFA;Symantec Extended File Attributes;\SystemRoot\\SystemRoot\System32\Drivers\NIS\1002000.007\SYMEFA.SYS --> \SystemRoot\\SystemRoot\System32\Drivers\NIS\1002000.007\SYMEFA.SYS [?]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\NIS\1002000.007\BHDrvx86.sys [2009-03-02 255536]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\NIS\1002000.007\cchpx86.sys [2009-03-02 362544]
R1 IDSxpx86;IDSxpx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20090225.002\IDSxpx86.sys [2009-03-02 276344]
R2 Norton Internet Security;Norton Internet Security;c:\program files\Norton Internet Security\Engine\\ccSvcHst.exe [2009-03-02 115560]
S3 EraserUtilDrv10910;EraserUtilDrv10910;\??\c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilDrv10910.sys --> c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilDrv10910.sys [?]
S3 getPlus(R) Helper;getPlus(R) Helper;c:\program files\NOS\bin\getPlus_HelperSvc.exe [2008-09-25 33752]
Contents of the 'Scheduled Tasks' folder
2009-02-28 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 11:34]
2009-01-25 c:\windows\Tasks\Norton Security Scan for Kim.job
- c:\program files\Norton Security Scan\Nss.exe [2008-09-19 04:18]
- - - - ORPHANS REMOVED - - - -
Notify-c03b2111382 - c:\windows\system32\__c0096C83.dat

------- Supplementary Scan -------
uStart Page = hxxp://
uSearchMigratedDefaultURL = hxxp://{searchTerms}&sourceid=ie7&
uInternet Connection Wizard,ShellNext = hxxp://
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://
IE: eBay Search - c:\program files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - c:\program files\Norton Internet Security\Engine\\CoIEPlg.dll
DPF: {2D36AF92-04D3-11D8-B719-0000865F231B} - hxxps://
DPF: {5D80A6D1-B500-47DA-82B8-EB9875F85B4D} - hxxp://
catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer,
Rootkit scan 2009-03-03 00:47:19
Windows 5.1.2600 Service Pack 3 NTFS
scanning hidden processes ...
scanning hidden autostart entries ...
scanning hidden files ...
scan completed successfully
hidden files: 0
[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Norton Internet Security]
"ImagePath"="\"c:\program files\Norton Internet Security\Engine\\ccSvcHst.exe\" /s \"Norton Internet Security\" /m \"c:\program files\Norton Internet Security\Engine\\diMaster.dll\" /prefetch:1"
--------------------- DLLs Loaded Under Running Processes ---------------------
- - - - - - - > 'winlogon.exe'(976)
c:\program files\Citrix\GoToAssist\480\G2AWinLogon.dll
------------------------ Other Running Processes ------------------------
c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\program files\Dell Network Assistant\hnm_svc.exe
c:\program files\Norton Internet Security\Engine\\ccSvcHst.exe
c:\program files\Dell Support Center\bin\sprtsvc.exe
c:\program files\iPod\bin\iPodService.exe
c:\program files\Common Files\Apple\Mobile Device Support\bin\distnoted.exe
c:\program files\Common Files\Apple\Mobile Device Support\bin\SyncServer.exe
Completion time: 2009-03-03 0:51:30 - machine was rebooted [Kim]
ComboFix-quarantined-files.txt 2009-03-03 05:51:26
Pre-Run: 224,823,627,776 bytes free
Post-Run: 225,650,950,144 bytes free
196 --- E O F --- 2009-02-27 02:49:16

Thank you again...lastly...should I continue to run Nortons Utilities? What other softwares to be safe? Do I remove combofix, malwarebytes and hijackthis or leave them?

Report •

March 3, 2009 at 03:41:20
Empty the restore folder. Go to start>control panel>system>system restore tab>check the box beside "turn off system restore>apply (takes a minute)>ok. Go back and uncheck the box to turn system restore back on>apply>ok.

Download ATF Cleaner from this link:
Run ATF-Cleaner
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

Run an online scan with Kaspersky from the following link:
Kaspersky Online Scanner

Note: If you have used this particular scanner before, you MAY HAVE TO UNINSTALL the program through Add/Remove Programs before downloading the new ActiveX component

1. Click Accept, when prompted to download and install the program files and database of malware definitions.
2. Click Run at the Security prompt.
The program will then begin downloading and installing and will also update the database.
Please be patient as this can take several minutes.
3.Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
4. Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
5. Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
6. Click View scan report at the bottom.
7. Click the Save Report As... button.
8. Click the Save as Text button to save the file to your desktop so that you may post it in your next reply.

To optimize scanning time and produce a more sensible report for review:
Close any open programs.
Turn off the real-time scanner of all antivirus or antispyware programs while performing the online scan.
Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75%. Once the license is accepted, reset to 100%.

Report •

March 3, 2009 at 21:02:44
Following is the Kaspersky report:

Tuesday, March 3, 2009 Operating System: Microsoft Windows XP Home Edition
Service Pack 3 (build 2600) Kaspersky Online Scanner 7 version:
Program database last update: Tuesday, March 03, 2009 16:57:27 Records in
database: 1865724

Scan settings
Scan using the following database extended
Scan archives yes
Scan mail databases yes

Scan area My Computer
C:\ D:\ E:\

Scan statistics
Files scanned 69041
Threat name 1
Infected objects 1
Suspicious objects 0
Duration of the scan 00:49:10

File name Threat name Threats count
C:\Documents and Settings\Kim\Local Settings\Application
Data\Microsoft\Outlook\outlook.pst Infected:

The selected area was scanned.

Thank you much

Report •

March 4, 2009 at 03:32:46
Working long hours.

The infected outlook file is probably deletable but do a google search for it and delete it the recommended way.

Your computer appears to be clean other than the above exception.

Go to start> run> type in combofix /u (note the space after combofix) then press enter> run. This will uninstall combofix so give the uninstaller a minute to run.

Go to start> control panel> add/remove programs and uninstall these programs:

Hijack This



You should keep AFT Cleaner and run it weekly.

You should consider adding "Spywareblaster" to your arsenol of antispyware tools, you can download it from this link Spywareblaster

Just download it,install it, and update it. Its free and runs in the background, so you don't actually run it, and re-writes malicious script before it can install on your computer. Look for updates weekly as there is no auto-update on the free version.

How is the computer operating?

Report •

Ask Question