Google pop up virus?

April 17, 2009 at 08:58:52
Specs: Windows XP

I have the same problem as this user in

My spybot does not run and my google links are redirected. I installed malwarebytes but it does not run for some reason. I ran a hijackthis and got a log file. Can anyone help? I will post the hijackthis log when someone requests on my next post because of the rules

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April 17, 2009 at 14:11:43
This may temporaryily help with the redirects:

Click on Start, click Run, and then type devmgmt.msc and click OK
On the View menu click on Show hidden devices
Browse to Non-Plug and Play Drivers and click the + sign to the left, you should see something like TDSSserv.sys in that list.
Highlight that driver and right click on it and select DISABLE - NOT uninstall.
Now RESTART your computer.

If that did not help uninstall Malwarebytes and reinstall it this way.

Boot into Safe Mode with Networking. Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
Instead of Windows loading as normal, a menu with options should appear;
Select Safe Mode with Networking, then press "Enter".
Choose your usual account.

Please download Malwarebytes' Anti-Malware from one of these sites:



Rename the setup file, mbam-setup.exe, before you download it. To do that once the "enter name of file to save to" box appears as the download begins in the filename box rename mbam-setup.exe to tool.exe> click save.

1. Double Click tool.exe to install the application.
2. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
3. If an update is found, it will download and install the latest version.
4. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient.
5. When the scan is complete, click OK, then Show Results to view the results.
6. Make sure that everything found is checked, and click Remove Selected.
7. When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.
8. The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
9. Copy&Paste the entire report in your next reply.

If Malwarebytes installed but will not run navigate to this folder:

C:\Programs Files\Malwarebytes' AntiMalware

Rename all the .exe files in the MAlwarebytes' Anti-Malware folder and try to run it again.

Post a Hijack This log from after Malwarebytes has run, if it ran for you.

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April 17, 2009 at 15:29:03
I got malwarebytes to run and it solved my problem.

Thank you so much

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April 17, 2009 at 18:50:52
I may come back if the computer is not properly cleaned. Should you choose to continue please post the requested logs.

If not, glad we could help.

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