Solved Google Chrome and other online issues

September 16, 2013 at 02:20:11
Specs: Windows 8
Hello,

About a week ago Google Chrome stopped working. It just failed to open and after any attempt to open it. No error message or similar explanation.

I deleted Chrome and have attempted to reinstall, but the process never gets past "Waiting to download Google Chrome".

In the meantime I am able to use IE (am on v.10) though have noticed some oddities here - for instance I am not able to send a tweet from my Twitter page, there is just no response. Again, unsure if this is connected or just my mind making all unusual behaviours somehow related.

I have tried to access Google Chrome support, but the forums are not loading for me - I am unsure if this is connected.


See More: Google Chrome and other online issues

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✔ Best Answer
September 17, 2013 at 10:03:16
Well at least it probably takes viruses out of the equation but before we totally exclude that sort of thing it would be an idea to make sure there are not any bad toolbars (or their remnants) kicking about. Download the ADWCleaner file from here and save it somewhere rather than running it:
http://www.bleepingcomputer.com/dow...
Just click on the downloaded file to run it - it's very fast. Use the Scan button first and if you want to look at the log it is there in the Report tab. If you run the Clean it will remove all toolbars it doesn't care for. If there is one you MUST have and you can't downloaded it again you might want to think about it. You are welcome to copy/paste the log onto here before your run the Clean.

Just a little point - usually the MalwareBytes quick scan is good enough and way faster. So you might care to keep the program onboard and update it from time to time.

See how you get on but it's looking like we will need to think in other directions. Maybe some background program is hogging things.

Always pop back and let us know the outcome - thanks



#1
September 16, 2013 at 07:24:19
See here, please.

And I'd check the computer for any viruses, malware, etc.

"I'm tired. But then again I'm so hungry I can't sleep. But what's the point of eating if your sleepy?" - Sniff, The Moomins.


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#2
September 16, 2013 at 07:37:04
Paradoxwizard,

thanks for your response, much appreciated.

I have tried the Google offline installation before, and have just repeated the test. It seems to install ok (which is better than the online installation) but still refuses to open, again without offering an error message, either running as through my profile or as an Admin profile.

I run Windows Defender and it has not picked anything up. Also using Spybot and this too has not spotted anything. Both are up to date.

Will


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#3
September 16, 2013 at 08:04:53
Can I update my problem slightly, as I have just found something out. It seems that Chrome does open, but it takes about 15 minutes from running the programme to it actually appearing and finishing loading up.

This makes me think that the issue isn't with Chrome per se, but with how it is using a part of the memory (in my layman's reading of it all...) which may be why the Twitter "compose Tweet" button from IE doesn't work (though is working on Chrome).

I also noticed that mutorrent takes a loooong time to load up and will try other programmes to see if this is also the case.


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Related Solutions

#4
September 16, 2013 at 17:48:41
I would be inclined to run MalwareBytes freebie on it - often finds and fixes what Anti-virus programs miss:
http://www.filehippo.com/download_m...
Download using the green icon at top right of page.

Always pop back and let us know the outcome - thanks


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#5
September 17, 2013 at 08:33:14
Derek,

Thankyou. I have just run a deep scan using that on all my drives. It took quite a few hours but came up with no malware. I will keep the programme and try in the future too..

Will


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#6
September 17, 2013 at 10:03:16
✔ Best Answer
Well at least it probably takes viruses out of the equation but before we totally exclude that sort of thing it would be an idea to make sure there are not any bad toolbars (or their remnants) kicking about. Download the ADWCleaner file from here and save it somewhere rather than running it:
http://www.bleepingcomputer.com/dow...
Just click on the downloaded file to run it - it's very fast. Use the Scan button first and if you want to look at the log it is there in the Report tab. If you run the Clean it will remove all toolbars it doesn't care for. If there is one you MUST have and you can't downloaded it again you might want to think about it. You are welcome to copy/paste the log onto here before your run the Clean.

Just a little point - usually the MalwareBytes quick scan is good enough and way faster. So you might care to keep the program onboard and update it from time to time.

See how you get on but it's looking like we will need to think in other directions. Maybe some background program is hogging things.

Always pop back and let us know the outcome - thanks


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#7
September 17, 2013 at 10:28:17
Derek,
thankyou. I did the ADWCleaner scan and while it didn't seem to indicate anything clunky had attached to Chrome, upon a restart it seems to be working fine. So it, or something else you had suggested, has worked.

I have copied the log below, for reference, perhaps something on it stands out as a dodgy malware or an issue. In any case, I don't expect you to check and answer as you've been too generous with your time already.

Thankyou,
Will

-----------------------
# AdwCleaner v3.004 - Report created 17/09/2013 at 18:16:44
# Updated 15/09/2013 by Xplode
# Operating System : Windows 8 Pro (32 bits)
# Username : Will - URBANPENGUIN
# Running from : C:\Users\Will\Downloads\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Babylon
Folder Deleted : C:\ProgramData\DSearchLink
Folder Deleted : C:\Program Files\delta
Folder Deleted : C:\Users\Will\AppData\Local\Temp\delta
Folder Deleted : C:\Users\Will\AppData\Roaming\BabSolution
Folder Deleted : C:\Users\Will\AppData\Roaming\Babylon
Folder Deleted : C:\Users\Will\AppData\Roaming\pdfforge

***** [ Shortcuts ] *****

Shortcut Disinfected : C:\Users\Will\Desktop\Search.lnk

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{C26644C4-2A12-4CA6-8F2E-0EDE6CF018F3}
Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{82E1477C-B154-48D3-9891-33D83C26BCD3}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{C1AF5FA5-852C-4C90-812E-A7F75E011D87}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{82E1477C-B154-48D3-9891-33D83C26BCD3}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{C1AF5FA5-852C-4C90-812E-A7F75E011D87}
Key Deleted : HKCU\Software\BabSolution
Key Deleted : HKCU\Software\Delta
Key Deleted : HKLM\Software\Delta
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16660


-\\ Google Chrome v29.0.1547.67

[ File : C:\Users\Will\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [2101 octets] - [17/09/2013 18:14:27]
AdwCleaner[S0].txt - [1877 octets] - [17/09/2013 18:16:44]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1937 octets] ##########

------------------


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#8
September 17, 2013 at 15:58:09
I've had a quick peek through your ADWCleaner log and there was plenty of junk there, some of it not nice at all. I now feel pretty well convinced that was your issue (despite not feeling too confident it would be until I saw the log). If you were to scan again it would now look totally different.

If anything untoward happens in the future then download the latest ADWCleaner file and run it. I've always found it quite safe to let it clean the lot out. Often these toolbars are collected with freebie downloads. Always uncheck any unwanted goodies, but more recently some downloads still foist them on you irrespective. Almost all toolbars are unnecessary and some are positively evil.

EDIT:
If you have any doubts that things are still not working as well as they should be there are further checks that could be done in respect of toolbars. Just post back on here - the threads remain open for months.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#9
September 18, 2013 at 04:17:54
Thankyou again for your assistance here. How reassuring to find genuine help and community.


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