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Solved Get rid of virus detected ransomware message when logging on

July 22, 2015 at 14:03:36
Specs: Windows 8.1
I keep getting a virus alert that I can't delete? As soon as my MSN comes a virus Lert comes up telling me to call a 1-800 number for Microsoft which Im know from past experience that it is some outfit that just wants 200 dollars to come on my computer and fix something that they put on it.

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July 22, 2015 at 14:21:45
✔ Best Answer
Boot with a Kaspersky Rescue Disk. This is Linux based disk which will load into RAM only; then it will go online to update itself. Having done that it will then scan the hard drive fully. Likely it will find a few pests/irritants - and deal with them. There are more than a few pests that can/will hide within Widows system files when it's booted yup and are well nigh impossible to remove whilst windows is booted. Hence the Kaspersky Rescue Disk approach (there are other similar disks too from other recognised anti-virus sources). The Linux based disk will not install to the hard drive - unless you tell it to - which don't. The hard drive will merely be a resource the OS installed in RAM only.

And this a more complete guide to using it:

It's free. Download the ISO; burn to a DVD; boot with the DVD.

Others to run (within windows) - after running Kasperksy"


Junkware Removal Tool (JRT)

JRT installs tl the desktop - from where you run it It will open into a dos style window; follow the instructions therein. It will reboot the system as part of its process.


The above are all free; regularly recommended here; and safe to use.

When you install any of the above... use the manual/custom option - NOT the automatic. Carefully note and uncheck any pre-checked boxes - so helpfully already pre-checked for "your" convenience... By using manual/custom option, and doing as above, you will avoid installing all manner of unwanted "stuff" you really don't want, nor need. Much of it is real PAI to eradicate; can cause all manner of changes and unwanted effect...

Also perhaps install and run unchecky - which does most of the "unchecking" for you; but wise still to double "check".

Retain any logs generated by the above utils; possibly they may be of use if any of the pests persist

message edited by trvlr

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July 22, 2015 at 16:16:00
You are absolutely correct that this is something that is junk that has to be removed from the system.
I probably would try Malwarebytes first because it has helped often in the past but Trvlr is probably right in that it will be easier to remove it from outside of Windows.
If you use Malwarebytes, post the log here for review to make sure that you are actually clean. In fact, even after using anything else recommended here, run Malwarebytes and post the log because it cannot hurt and it very possibly may help also.

You have to be a little bit crazy to keep you from going insane.

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July 22, 2015 at 21:04:06
Remove 1-800 pop-up virus (Tech Support Scam)

When finished , Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
If we have to run Farbar more than once, refer this SS.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt).
The logs are large, upload them using Zippy ( No account/registration needed ) or upload to a site of your choosing. Give us the links please.
Instructions on how to use ZippyShare.

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