Solved Flashing White Screen on Dell Laptop is this a virus?

October 18, 2012 at 07:25:27
Specs: Vista
I had googled a hair product and was cllicking on different links... I clicked on one and it started playing music before it even opened the page and then it opened up I think it was youtube (said that at top) and videos or adds was playing I immediately tried to x out... but it popped up unrecognized command (or something like that) everything happened so fast not sure exactly what happened first but after trying to close it it started flashing a white screen constantly. I logged off and on I shut down, i tried control alt delete to go to task manager it will go to that screen but when I click on task manager goes back to the flashing screen. When I control alt delete I can choose logoff and see my desktop but since it is in process of logging off will not let me click anything else. I went under my husbands screen and it is fine and let me run our virus scan but it didn't find anything. Also when I start up my screen the blue light comes on for the camera right before the flashing white screen starts...what do I do? As I am sure you can tell I am not very computer savvy... layman terms please.

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#1
October 18, 2012 at 13:21:36
✔ Best Answer
Tap F8 while booting and it should come up with a list (white writing, black screen).

Select "Safe Mode" and eventually you should get a rather weird looking desktop. If that isn't flashing then type System Restore in the search box. Then select a date/time before the problem came along.

Always pop back and let us know the outcome - thanks


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#2
October 18, 2012 at 17:07:38
Derek thank you so much for helping me...it was so easy to fix with your instructions. I was afraid I was going to have to take it to a repair shop or had lost my photos. I am thankful I found this site and have bookmarked it for future problems. Thanks again.

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#3
October 18, 2012 at 17:10:53
Nice work Derek.

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#4
October 18, 2012 at 17:29:02
whatnow28
Glad to have helped, always great to save someone shelling out their hard earned cash. For future reference, if push comes to shove there are ways to get your important stuff off a computer as long as the actual hardware is OK.

Johnw
Thanks - wish they were all that easy tho.

Always pop back and let us know the outcome - thanks


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