|Hello Everyone, first let's introduce myself because I'm new on this forum.|
My name is Vasco and Nice to Meet U!
Originally, I'm from Bulgaria (Europe), but currently I'm a student in the USA.
All my problems started this Saturday on February 12, 2012 while I was surfing on Internet. Suddenly, I heard my computer very noisy and decided immediately to check my Windows Task Manager and what I noticed in processes was that svchost.exe was taken almost 100% of my CPU Usage. Then, I immediately ended this process although that that there were 3 other svchost.exe processes which were taking 0% of my CPU Usage. After I ended this one svchost.exe which was taking 100% of my CPU Usage, my Internet connection immediately dropped and then I was unable to reconnect again. What I had to do was to Restart my laptop in order to connect again to Internet.
After I restarted my laptop, I got immediately a message on my Screen “Generic Host Process for Win32 Services”. And then when I went back on Google and typed any search, I was immediately redirected to insurancepuma.com or loanpuma.com
At this moment, I realized that I got a virus because the svchost.exe continued to take 100% of my CPU Usage and when I ended this process, I immediately lost my internet connection but in the same time another process started to take 100% of my CPU Usage and that was some plugin-container.
After I restarted my laptop again, this time I decided just not to stop svchost.exe because I needed my internet in order to find some help and the help that I found was located at this web-site: http://www.youtube.com/watch?v=bg3d... from which I learned this: hard drive(C)/windows/system32/drivers/ect/ (delete) hosts
After I restarted my computer, there was no solution on my computer, for this reason the next what I did was located on this web-site: http://www.youtube.com/watch?v=m-Vv... This was the solution on my problem how I got rid off the message “Generic Host Process for Win32 Services”
But the very TRUE Solution on my problem came from this web-site: http://www.youtube.com/watch?v=56a7... What I was advised was to download TDSSKiller from the web-site of Kaspersky and after I installed it, it immediately found 1 threat but it was unable to delete it. Instead of that, my NOD32 Anti-virus program immediately identified that I have received 4 Trojan Viruses with the name of Kaspersky TDSSKiller which were immediately put under Quarantine. After that I restarted my laptop, and my all problems were resolved.
But in exchange for the solution of my problems, I got a NEW PROBLEM. My problem with Google-Redirect and Generic Host Process disappeared BUT now when I start up my Windows XP, my Eset NOD32 Antivirus program does not want to start up automatically. I checked that in Services it is started automatically. But in fact it does not start automatically with the start up of my Windows. Then I checked that in the C:/Documents and Settings/All Users/Start Menu/Programs/Startup – NOD32 was missing. What I did was to copy and paste the icon with the kernel from C:/Program Files/Eset/Nod32 into the C:/Documents and Settings/All Users/Start Menu/Programs/Startup and the problem was resolved only temporally. After I restarted my Laptop, NOD32 started up with the start up of my Windows.
BUT 24 Hours later, when I started my computer, this time instead of my NOD32 Antivirus-program to start up automatically, I received immediately with each next start-up of my Windows the following message:
Error communicating with kernel
Now NOD32 does not want to start automatically with the start up of my Computer. Please, help me how to fix this problem. I need very much this program again because it helped me a lot in the past! Also, I’m unable to uninstall it and to re-install it because I don’t have the Registration Key since the computer is not mine, and the owner of the computer is on the other end of the World in another country and I have not talked with him for more than 3 years, even he has already forgotten that his computer is missing. I’ll return it back after my graduation.
I'll be very grateful if someone may help me resolve my problem!