|Before we assume it's malware related, you might just have a problem as simple as a missing or corrupt driver. Please go too the Start Menu, located in the lower left-hand corner of most screens. Then find the icon that says "My Computer". Right click it, and select "Manage". This will open up a window called "Computer Management." On the left-side pane, select "Device Manager." Now, somewhere near the top-left of the window, there should be a button that appears that wasn't there before. When you mouse over it, it should say "Scan for hardware changes." Please click that button.|
Now, Find the option in the right pane that says "DVD/CD-ROM Drives." Click it, and tell us if there's any option there with a red X on it.