Don't go to e-how to get rid of the shop at home toolbar/vir

April 24, 2013 at 16:43:59
Specs: Windows XP
No the e-how article doesn't work. Especially because it won't even show up in firefox extensions. The problem is much deeper then that. This virus deeproots itself, to the point that you think it's gone but it will always "pop" back up randomly and slow down your computer. My husband (who is a computer "techie") has been trying to figure this out for months. Every time he would think he finally got it a few days later I'd go on a random site (like yahoo or google ) primarily "safe" sites, and some how this little bugger will pop up. Finally just 15 minutes ago we got rid of it for good...FINALLY!

Type - about:config into your address bar.

Then type "shop" in the new menu bar (do NOT type shop at home, it won't show up) after you type "Shop" and it brings you to the matches.

Click yes to sarky comment from firefox about warning about voiding warranty (Don't worry there is no such thing as a warranty for a browsers.

Then delete the one where the url contains ""

To "delete"-rick click the url and then click "modify" and backspace over the url.

That should work =)

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April 24, 2013 at 17:19:49
Did you try the free program ADWCleaner? It's just a stand-alone file.

That usually gets shot of toolbars and their remnants in a jiffy.

If you run it you might be surprised at what it finds lurking.

Always pop back and let us know the outcome - thanks

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April 26, 2013 at 14:20:39
After running AdwCleaner, use Junkware Removal Tool.

1: Run AdwCleaner
Please download AdwCleaner by Xplode onto your desktop.
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Delete.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please post the content of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

2: Run Junkware Removal Tool
Download Junkware Removal Tool to your desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.

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