desktop black files restriced no internt

May 15, 2011 at 18:34:43
Specs: Windows 7
window 7 fake virus attack resticted access to all progams says cannot access infected, wont let me get on the internet says unprotected denies access. will not recognize jump drive when plugged in tried to us dvd/tray to introduce kaperski to get rid of but it wont let it run. can seem to do more in safe mode and safe mode with networking. when in safe mode with networking and cd in with kaperski on cd it asked for network password to communicate with laptop that made cd. how do i get rid of this pain in the neck.

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May 15, 2011 at 20:13:37
mike vanhoose,

Please restart your computer into the Safe Mode with Networking option
Log in to the account you normally use

In Safe Mode with Networking, download iExplore.exe or eXplorer.exe, which are renamed copies of RKill:

Save the file to the Desktop, and double-click on it. (For Windows 7, select: Run as Administrator)
Ignore any messages, and allow the file to run until the command window closes.

Try running the Vipre Rescue program. It runs from the command prompt, and will scan for, and remove most malware, including rootkits. It normally runs when other programs won't.

Vipre Rescue download:

If the file does not download, copy/paste the following >without the quotes or brakets< into the address bar of your browser

Save to the Desktop

Double click on the VIPRE Rescue icon
When it asks if you want to extract VIPRE Rescue Scanner to your computer, click yes.

When the "WinZip Self- Extractor" prompt appears, click: Unzip
By default, it unzips to C:
Make sure the checkbox for "When done unzipping open: .\deep_scan.bat" is checked
After the files are unzipped, click OK

VIPRE Rescue will now run automatically and perform a deep (full) scan. This may take a while.

When it's done, type exit and press enter to close the program.

Let us know if there is any progress.

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