Dell laptop halts on system scanning devices

Dell Latitude e6400 laptop computer (int...
May 28, 2011 at 22:26:43
Specs: Windows XP
Have Dell E6400. Had a virus and tried to scan. Seemed to work but once swithed off I am unable to boot past. Scanning Devices banner.

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#1
May 28, 2011 at 22:42:26
What program are you scanning with??

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#2
May 30, 2011 at 03:29:16
Sorry not sure what you mean. I am using windows XP or asking what anti virus I am using ? Thanks for your reply by the way.

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#3
May 30, 2011 at 08:06:11
"... tried to scan. Seemed to work but once swithed off I am unable to boot past. Scanning Devices banner"

You said you scanned, what are you scanning with? Your AntiVirus? If so, what is the name?

What program is giving you the Scanning Devices banner?

Can you boot into Windows?


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#4
May 31, 2011 at 05:34:04
Not sure what antivirus it is using as i was not the one who installed it. I do know there is antivirus software on the pc just not sure which one it uses. And no I cannot get into windows this is the banner " System scanning Devices " is one that comes up just before the laptop starts loading windows.
Will a complete reload of the software sort it out ?

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#5
May 31, 2011 at 11:24:13
Your best bet on this is to check with Dell:
http://en.community.dell.com/suppor...

If the computer does not boot into Windows, you will be able to get guidance on the use of Restore options for that type of machine.


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