danger: an unauthorized person is trying to

Dell Inspiron 14z laptop computer (intel...
July 17, 2010 at 05:23:14
Specs: Windows XP
Listen, I have a problem with my pc.
I just started my computer and suddenly there
are 2 programs on it I don't recognize. first
there is suddenly norton on my computer while
I use mcaffee. and the seccond program is the
program defence center. also is there in my
taskbar a red circle whit a white cross and a
tekst balloon is saying: danger
unauthorised person is trying to steal your
passwords and private infromation. click on the
message to remove it. when you click on it
then it is starting the new program defence
center. my virus scanner can't remove it and
there is also a trojan horse detected. but also
this problem can't be found by my virus scan.

can somebody help me??
please react?

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July 17, 2010 at 13:48:32
Re-install Windows completely. It's the only safe way to be sure your system is free of all malware once it's been infected.

You might get rid of stubborn a virus or trojan with some other virus-scanner or trojan remover but that doesn't necessarily mean all the harm it's done has been put right. You can only be sure of that with a complete re-install.

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July 17, 2010 at 16:10:13
"when you click on it
then it is starting the new program defence

Once you click on it, it gets embedded to your registry. You are severely infected now.

If you choose response 1's answer, meake sure you have saved all your important pics, files and documents.

You can probably remove all the infections but it will take lots of scanning.
Try these:
1- Malwarebytes
2- Trojan Remover
3- Hitman Pro
4- combofix
That will be a good start

Some HELP in posting on Computing.net plus free progs and instructions Cheers

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July 18, 2010 at 15:57:56
Another thing other than a complete reinstall is go into msconfig and remove anything you don't recognize or that has a name of the troublesome program.

While response *1 is somewhat correct, it is overkill in most situations. There are some very effective tools to get rid of your problems. And a little persistence won't hurt either.

Chuck Norris was once asked why he doesn't use an iPhone, he responded, "Same reason I don't use tampons."

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