Solved computer wont let me acess anything or run my anti virus

December 27, 2011 at 23:06:28
Specs: Windows 7
my moms computer wont let her open anything or run virus protection. it also wont let her restore to an earlier time. we need help!!!! when she turns it on, it lets her put in her password and sometimes get on the internet but not always. we have tried several things from other forums to no avail. she doesnt have a backup disk but i have a system recovery disk which does nothing for her. PLEASE HELP!!

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✔ Best Answer
January 1, 2012 at 21:18:29
Ramona Johnson60,

Can you restart the computer and get it to Safe Mode with Networking:

As the computer starts, tap the F8 key. (You need to tap F8 before the Windows logo appears.)

On the Advanced Boot Options screen, use the arrow keys to highlight the Safe Mode with Networking option, and then press Enter.

Log on to your computer with your normal user account.

(When your computer is in Safe Mode, you'll see the words Safe Mode in the corners of your monitor.)

Post back on whether this works or not. If it does, we have a foot in the door, or something to begin with.

Also, what AntiVirus program is used in the system with the problem?

~~~~
Retired - Doin' Dis, Dat, and slapping malware.
Malware Eliminator/Member of UNITE and the
Alliance of Security Analysis Professionals



#1
December 28, 2011 at 07:27:19
What else did you try? It makes it easier if we know that first.

How do you know when a politician is lying? His mouth is moving.


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#2
December 29, 2011 at 00:25:27
What is OS she using?

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#3
December 31, 2011 at 21:44:13
@guapo, we havent been able to try much of anything because it wont let us. shes able to get on the internet but her antivirus wont work or open. she cant even open the control panel. her OS is windows 7 home premium. anything you can tell us to try, we will gladly do so and let you know how it works out. shes planning on just taking it to best buy when we can afford it.

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Related Solutions

#4
January 1, 2012 at 13:25:04
If she can get on the internet, download hijack this. Run it in normal mode & post the log here.

How do you know when a politician is lying? His mouth is moving.


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#5
January 1, 2012 at 21:18:29
✔ Best Answer
Ramona Johnson60,

Can you restart the computer and get it to Safe Mode with Networking:

As the computer starts, tap the F8 key. (You need to tap F8 before the Windows logo appears.)

On the Advanced Boot Options screen, use the arrow keys to highlight the Safe Mode with Networking option, and then press Enter.

Log on to your computer with your normal user account.

(When your computer is in Safe Mode, you'll see the words Safe Mode in the corners of your monitor.)

Post back on whether this works or not. If it does, we have a foot in the door, or something to begin with.

Also, what AntiVirus program is used in the system with the problem?

~~~~
Retired - Doin' Dis, Dat, and slapping malware.
Malware Eliminator/Member of UNITE and the
Alliance of Security Analysis Professionals


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#6
January 1, 2012 at 21:33:16
ok aaflac44 we are able to do that. we tried to restore but it wouldnt let us put a date in there. she has trend and microsoft security essentials. thank you.

wait, let me see if she tried it in advanced mode


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#7
January 1, 2012 at 21:42:07
Has she had a virus problem recently?

See if you can download and run DDS using Safe Mode with Networking

Download DDS from here:
http://download.bleepingcomputer.co...

Save DDS.scr to your desktop
Right-click dds.scr and select: Run as Administrator

When done, DDS opens two (2) logs:
DDS.txt
Attach.txt

Save both reports to your Desktop, and post the in your reply.

Thanks.

~~~~
Retired - Doin' Dis, Dat, and slapping malware.
Malware Eliminator/Member of UNITE and the
Alliance of Security Analysis Professionals


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#8
January 3, 2012 at 21:01:27
it wont let us run or install anything. now somehow it is stuck in DOS mode and says "program cannot run in DOS mode". we were able to get into safe mode like you told us to and configured to a time when there were no problems. did we make a mistake by doing that? it is letting us make a copy of a back up disk now and says to have 4 disks ready but the first one is in and has been in for over an hour already. we dont know what to do at all. it seems to be getting worse.

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#9
January 4, 2012 at 05:54:20
Can you restart the computer, and like you did in Post #5, get it to the Advanced Boor Options menu.

There, select: Last Known Good Configuration

What happens then?

~~~~
Retired - Doin' Dis, Dat, and slapping malware.
Malware Eliminator/Member of UNITE and the
Alliance of Security Analysis Professionals


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#10
January 4, 2012 at 16:49:30
we get sent back to the DOS screen which is somehow on notepad. everytime she tries to open or run anything, it does that. she cant get online anymore but we can still get in safemode.

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#11
January 4, 2012 at 19:03:02
Go to the Advanced Boot Options Menu as described before, and select:
Safe Mode with Networking

See if you can go online in this mode.

Next, download exefix_cu.reg:
http://www.winhelponline.com/fileas...

Save the file to Desktop.
Right-click on the REG file and select: Merge

Restart the computer.

What happens?

If you cannot get to the Internet to download the file, post back, and we will try
manually.

~~~~
Retired - Doin' Dis, Dat, and slapping malware.
Malware Eliminator/Member of UNITE and the
Alliance of Security Analysis Professionals


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#12
January 4, 2012 at 22:51:57
cant get to internet. thank you so much for having patience with me. God bless you!

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#13
January 5, 2012 at 09:04:04
Please launch Notepad, ('Start' key + 'R' key)

In the Run prompt, type in: notepad
Or, go to Start > All Programs > Accessories > Notepad


Copy/paste ALL the info below to Notepad (Click on the uppermost left of Notepad to paste the info):

Windows Registry Editor Version 5.00

[-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.exe\UserChoice]


In Notepad, go to File (upper menu bar), and select: [B]Save as[/B]

In the Save as prompt:
Save in: [B]Desktop[/B]
File Name: [B]Flext.reg[/B]
Save as Type: [B]All files[/B]
Click: [B]Save[/B]
Exit out of Notepad.


Back on the Desktop, double-click on the [B]Flext.reg [/B]file just saved
Click on [B]Yes[/B] when asked to merge the information into the Registry.

Restart the computer.

Any luck?

~~~~
Retired - Doin' Dis, Dat, and slapping malware.
Malware Eliminator/Member of UNITE and the
Alliance of Security Analysis Professionals


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#14
January 8, 2012 at 10:05:51
It says this was solved. I'm curious what steps you took to solve this. I have the same problem with my computer and I'm pretty stumped at this point

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