Computer restarts when running my antivirus

January 25, 2016 at 12:40:04
Specs: Windows XP
Wheneve I run my antivirus (Currently using avast, but had the same problem with Malware bytes), the scan reaches a point of the scan when my computer simply restarts out of nowhere. I know it's not an overheating problem because I have speedfan and everything is in the norm. I'm guessing it might be some kind of virus which restarts my computer whenever my antivirus comes close to detecting it or something. Please help and thank you

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#1
January 25, 2016 at 14:12:42
Turn off the auto-restart feature & an error message will be displayed. Then you can troubleshoot for the cause of the problem.

http://pcsupport.about.com/od/windo...


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#2
January 25, 2016 at 14:25:41
Here is the next step, more steps will be needed, after I see the results of this log.

Run AdwCleaner
http://www.softpedia.com/get/Antivi...
http://www.raymond.cc/blog/adwclean...
http://www.bleepingcomputer.com/dow...
Author's site
http://general-changelog-team.fr/en...
Tutorial
http://general-changelog-team.fr/en...
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click Scan
In the results tabs, uncheck anything you don't want to remove.
Click on Cleaning.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.
http://i.imgur.com/r3PoAEG.gif

message edited by Johnw


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#3
January 26, 2016 at 12:39:59
I ran AdwCleaner but the moment I clicked on Cleaning and allowed the program to clean what it wanted, the program crashed and has been refusing to work since, it just gives me an "AdwCleaner.exe has stopped working and needs to close".

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Related Solutions

#4
January 26, 2016 at 12:53:35
I would try running a chkdsk on your hard drive.

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#5
January 26, 2016 at 14:24:51
"the program crashed and has been refusing to work since"
Try Safe mode.

If it still will not run.

Please download Rkill from any one of these links and save it to your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop. Copy & Paste the contents of the log in your reply.
http://www.bleepingcomputer.com/dow...
Double click on Rkill to run it. If the first one doesn't work try the next one.
This will help remove certain processes and should restore any file associations and your desktop. Note: Your system is still infected as Rkill does not delete files - it merely helps to temporarily disable the infections, allowing us to start the cleansing process.
Do NOT reboot your machine. Each time you reboot, Rkill is disabled and you would have to run it again in order for it to be effective.

message edited by Johnw


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#6
January 26, 2016 at 18:30:11
"my computer simply restarts out of nowhere"

Read response #1 again.


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