Solved CCleaner version updating problem

System manufacturer / System name
October 27, 2014 at 12:35:43
Specs: Windows 7 Pro 64 bit, Intel I7 2760QM 16Gb RAM
I am trying to update to the latest version of CCleaner 18.4867. The update works initially but as soon as I close and re-open CCleaner I find it has reverted to the version I originally updated from - v 18.4844. Wonder if anyone might have any ideas?
Pete

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✔ Best Answer
October 27, 2014 at 18:25:38
"I am trying to update to the latest version of CCleaner 18.4867"
Also, try this link to get the latest 19.4867 ( Slim version, no toolbars )
http://www.piriform.com/ccleaner/do...

message edited by Johnw



#1
October 27, 2014 at 13:02:57
Have you tried uninstalling CCleaner then installing the new one (rather than updating)?

Always pop back and let us know the outcome - thanks


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#2
October 27, 2014 at 13:47:32
Thanks for your kind reply, Derek.
Yes. Actually I have. Again it reverts to the version I am trying to update. Have used CCleaner for some years now but have never had this problem before. My OS is Win7 Pro SP1.
Pete

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#3
October 27, 2014 at 15:18:51
There must be some remnants left behind, files and maybe registry entries.

Uninstall CCleaner again then use this freebie on it to see what it finds:
http://www.majorgeeks.com/files/det...

After all has been uninstalled try a new copy of CCleaner.

Always pop back and let us know the outcome - thanks

message edited by Derek


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Related Solutions

#4
October 27, 2014 at 16:28:11
Thanks for your help, Derek. I downloaded the Revo tool from Major Geeks that you suggested and I can't see CCleaner listed in the programs (or Piriform, for that matter). Therefore, I removed CCleaner using Control Panel >Programs and Features again and downloaded the new version of CCleaner. As soon as I closed and re-opened it, it reverted back to v 18.4844 yet again.
Pete

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#5
October 27, 2014 at 17:11:30
I'll keep thinking about it but I'm out of ideas. Just for the heck of it I installed the new version right over the top (mine was way out of date) and it went in fine. It even knew I was 64 bit.

I know this is of no help but there haven't been many significant changes since v4.18.4844 (26 Sep 2014). They are:

v4.19.4867 (24 Oct 2014)
- Added Windows 10 Preview compatibility.
- Improved Opera 25 Cache cleaning.
- Improved exception handling and reporting architecture.
- Improved Auto-Update checking process.
- Updated various translations.
- Minor GUI Improvements.
- Minor bug fixes.

Sit tight in case someone else has a brainwave, otherwise maybe you'll have better luck with their next update.

Always pop back and let us know the outcome - thanks


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#6
October 27, 2014 at 17:24:21
Thanks so much for the trouble you've taken Derek; it's very much appreciated. If I get a solution I'll post it on Computing.net. Best wishes - Pete

message edited by recordamus


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#7
October 27, 2014 at 17:36:57
"Thanks for your help, Derek. I downloaded the Revo tool from Major Geeks"
"Specs: Windows 7 Pro 64 bit"

Revo Uninstaller, 64-bit is only supported in the Pro ( paid ) version.
http://www.revouninstaller.com/revo...
http://i.imgur.com/souCjaz.gif

Lets see if IObit finds it.

IObit Uninstaller
http://www.softpedia.com/get/Tweak/...
http://www.freewarefiles.com/IObit-...
http://www.freewarefiles.com/screen...
http://www.majorgeeks.com/files/det...
http://www.iobit.com/advanceduninst...
Do a Standard Uninstall & then the Powerful Scan to remove all the lurking bits.
http://i.imgur.com/olyCkcJ.gif
http://i.imgur.com/cKc5Chi.gif
http://i.imgur.com/HuWkaZo.gif


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#8
October 27, 2014 at 18:04:57
Oops, I forgot Revo free didn't support 64 bit.

Probably best to uninstall CCleaner in the normal way then try IOBit, unless Johnw thinks otherwise.

Always pop back and let us know the outcome - thanks


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#9
October 27, 2014 at 18:09:07
"unless Johnw thinks otherwise"
I do Derek, we need to get all the lurking bits of CCleaner.

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#10
October 27, 2014 at 18:25:38
✔ Best Answer
"I am trying to update to the latest version of CCleaner 18.4867"
Also, try this link to get the latest 19.4867 ( Slim version, no toolbars )
http://www.piriform.com/ccleaner/do...

message edited by Johnw


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#11
October 27, 2014 at 18:45:42
Johnw

Fine, I just had it in mind to use the normal uninstall first, then use IOBit to find anything still lurking afterwards. No matter, same meat different gravy - it should rip it all out either way.

It's a weird one this because CCleaner usually comes out fine and you can normally just install over the old one with a new version - the way I just did.

Always pop back and let us know the outcome - thanks


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#12
October 27, 2014 at 19:08:34
"No matter, same meat different gravy"
The part I don't know is if IOBit will have anything to see.

"just install over the old one with a new version"
recordamus says he is trying to install 18.4867, whilst the latest is 19.4867.

"the way I just did"
Me too, so we will see what happens next, may have to dig deeper.


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#13
October 27, 2014 at 19:54:23
Yes, mine is now 19.4867 - typo maybe.

Always pop back and let us know the outcome - thanks


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#14
October 28, 2014 at 07:39:14
John w you're a star! downloaded the slim version of CCleaner and it has done the trick! I kept getting an error message with the link so I went to the Piriform website and downloaded it from there. Thanks very much indeed!

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#15
October 28, 2014 at 08:58:34
Strange fix, especially if you were getting yours from Piriform. Great to hear it has worked out for you though. Consider giving Best Answer to Johnw, which will mark this post as solved.

Always pop back and let us know the outcome - thanks


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#16
October 28, 2014 at 14:07:08
Thanks recordamus & Derek.

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#17
November 28, 2014 at 08:26:40
November 27 - and the problem re-occurred with the latest update. This time I found something interesting. After installing CCleaner, I had clicked and copied the icon in the CCleaner folder, located in the Start>All Programs menu (Win 7). I had then dragged this to the Start button and put it into the list of installed programs at the head of the All Programs menu. I thought this was a shortcut - but it appears to be the CCleaner Program itself. As a consequence, I had CCleaner installed TWICE somehow! Deleting the 'shortcut' I had created enabled me to update the program as I had always done in the past and solved all the peculiar problems! - Pete

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#18
November 28, 2014 at 09:39:54
Yes you have to be careful in that start menu. You can "Pin" an exe there with the built in facility. Alternatively you can make a shortcut to the exe then drag that there (which retains the shortcut where you put it).

Right clicking what you propose to put there will reveal where it is a program or a shortcut (in Properties).

One thing that can add to confusion is that for some reason MS hides certain file extensions by default. To my mind it is best to go to "Control Panel > Folder Options > View tab" and "uncheck Hide extensions for know file types" This has several advantages, you know whether a file is a program or not, it can expose certain threats and you get to learn what files actually do. The only downside is that if you rename a file you only change the name part (not the extension) but it highlights the name part for you anyway.

Always pop back and let us know the outcome - thanks


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#19
November 28, 2014 at 10:05:55
Yes. You're right. - and I will be taking your advice in the last paragraph of your posting, Derek.

Nice to hear from you again. My very best wishes for a happy Christmas and a healthy and peaceful 2015. Thanks for all your postings. - Pete


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#20
November 28, 2014 at 10:24:54
Thanks and seasonal greetings from here in the UK to your and yours.

Always pop back and let us know the outcome - thanks


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