cant search in google or yahoo or msn

July 21, 2009 at 18:59:55
Specs: Windows Vista
a few days ago i got a little pop up box that said cannot be accessed.

now i cannot search on yahoo, google, or msn. i keep getting different windows pop up boxes alerting me that different things cannot be accessed or opened.

my security center service is turned off and says it cannot be started.

i tried to do a system restore, but it said i had no restore points. i know ive restored before and just picked a random day about a week past. but this time im not given that option.

help. please!

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July 21, 2009 at 21:10:32

1) Install, update database and run full scan with Malwarebytes' Anti-Malware. Attach malwarebyte full scan log, fix anything detected.

2) Run full Scan with SuperAntispyware : . Fix what it detects and post summary scan log.

If I'm helping you and I don't reply within 24 hours send me a PM.

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July 22, 2009 at 19:47:45
thanks for the help.
i downloaded the antimalware and installed it, when i tried to run it nothing happened.

i downloaded the super antispyware and midway into the download my computer went to the blue screen saying windows encountered a problem and restarted

when it came back, i tried to run the anti malware and i get a message that says " Malwarebytes Anti Malware has stopped working" " a problem cause the program to stop working correctly windows will clost the program and notify you if a solution is available "

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July 22, 2009 at 20:19:01
Note: I can help you remove malware manually. Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible. First Track this topic. Then follow:

1) Can you please post your AVZ log:
Note: Run AVZ in windows normal mode and make sure you are connect to internet. If avz.exe doesn't start, then try to rename the file avz.exe to something else and try to run it again. Make sure you have your web browser open in background before following the steps below.

i) To create the log file, download AVZ by clicking HERE. Please save this file to your desktop or "My Documents" folder.

ii) Next, unpack the file to a new folder using the Compressed (zipped) folders wizard built into Windows XP/Vista, or a zip utility of your choice.

iii) Once you have unpacked the contents of the zip archive, please launch the file AVZ.exe by double clicking on it or right clicking and selecting Open.
Note: If you are running Windows vista launch AVZ.exe by right clicking and selecting Run as Administrator.

You should now see the main window of the AVZ utility. Please navigate to File->Custom Scripts. Copy the script below by using the keyboard shortcut CTRL+C or the corresponding option via right click.

ExecuteAVUpdateEx( '', 1, '','','');

Paste the script into the execution window by using CTRL+V keyboard shortcut, or the "paste" option via the right click menu. Click on Run to run the script, the PC will reboot. After the reboot the LOG subfolder is created in the folder with AVZ, with a file called inside. Upload that file to and paste the link here.

Image Tutorial

2) Download and Run DDS which will create a Pseudo HJT Report as part of its log: DDS Tool Download Link. When done, DDS will open two (2) logs

   1. DDS.txt
   2. Attach.txt

Upload the logs to and paste download link in your next reply.
Note: Disable any script-blocking programs and then double-click on the DDS.scr icon to start the program. If you did not disable a script-blocker that may be part of your antimalware program, you may receive a warning from your antimalware product asking if you would like DDS.scr to run. Please allow it to do so.

If I'm helping you and I don't reply within 24 hours send me a PM.

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