can't rid myself of this

July 25, 2009 at 11:43:04
Specs: Windows Vista
I have been trying now for a few days trying to get rid of this. It has closed off any d/l's for virus scanners online or otherwize, it has closed off any sites concerning microsoft. I have followed the suggestions I was given off a microsoft site going through firefox but in the registry the files they say to remove don't exsist. I have tried to run kaspersky, mcafee, avg, trend, pc tools, and a few others only to get hung up or get a system error after it starts to load. All online scanners tell me the page does not exist. Help what do I do?

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#1
July 25, 2009 at 11:44:05
oh the title didnt show up what I am trying to rid myself of is trojan downloader, win32:renos.io

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#2
July 25, 2009 at 11:46:27
Note: I can help you remove malware manually. Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible. First Track this topic. Then follow:

1) Can you please post your AVZ log:
Note: Run AVZ in windows normal mode and make sure you are connect to internet. If avz.exe doesn't start, then try to rename the file avz.exe to something else and try to run it again. Make sure you have your web browser open in background before following the steps below.

i) To create the log file, download AVZ by clicking HERE. Please save this file to your desktop or "My Documents" folder.

ii) Next, unpack the file to a new folder using the Compressed (zipped) folders wizard built into Windows XP/Vista, or a zip utility of your choice.

iii) Once you have unpacked the contents of the zip archive, please launch the file AVZ.exe by double clicking on it or right clicking and selecting Open.
Note: If you are running Windows vista launch AVZ.exe by right clicking and selecting Run as Administrator.

You should now see the main window of the AVZ utility. Please navigate to File->Custom Scripts. Copy the script below by using the keyboard shortcut CTRL+C or the corresponding option via right click.

begin
ExecuteAVUpdate;
ExecuteStdScr(3);
RebootWindows(true);
end.


Paste the script into the execution window by using CTRL+V keyboard shortcut, or the "paste" option via the right click menu. Click on Run to run the script, the PC will reboot. After the reboot the LOG subfolder is created in the folder with AVZ, with a file called virusinfo_syscure.zip inside. Upload that file to rapidshare.com and paste the link here.

Image Tutorial

2) Download and Run DDS which will create a Pseudo HJT Report as part of its log: DDS Tool Download Link. When done, DDS will open two (2) logs

   1. DDS.txt
   2. Attach.txt

Upload the logs to rapidshare.com and paste download link in your next reply.
Note: Disable any script-blocking programs and then double-click on the DDS.scr icon to start the program. If you did not disable a script-blocker that may be part of your antimalware program, you may receive a warning from your antimalware product asking if you would like DDS.scr to run. Please allow it to do so.

If I'm helping you and I don't reply within 24 hours send me a PM.


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#3
July 25, 2009 at 11:56:57
I tried to go to that page but it tells me I have timed out because I have no internet connection, It seems that with every virus site or microsoft site I get that same kinda of error

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Related Solutions

#4
July 25, 2009 at 11:57:45
etwork Timeout





The operation timed out when attempting to contact devbuilds.kaspersky-labs.com.




The requested site did not respond to a connection request and the browser has stopped waiting for a reply.


* Could the server be experiencing high demand or a temporary failure? Try again later.


* Are you unable to browse other sites? Check the computer's network connection.


* Is your computer or network protected by a firewall or proxy? Incorrect settings can interfere with Web browsing.


* Still having trouble? Consult your network administrator or Internet provider for assistance.


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#5
July 25, 2009 at 12:04:46
Download it on another computer and trasfer it via usb. Make sure you keep usb clean by scanning it with antivirus on clean computer.

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#6
July 25, 2009 at 12:36:09
got everything done up to the point of downloading from rapid share, having a problem with that, as they are very busy

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#7
July 25, 2009 at 12:44:32
Downloading from rapidshare? Your uploading not downloading. You can try another free upload service like megaupload.com.

If I'm helping you and I don't reply within 24 hours send me a PM.


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#8
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#9
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#10
July 25, 2009 at 12:49:28
Those are incorrect download links. Read rapidshare properly it will give you download links.

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#11
July 25, 2009 at 12:50:29
ok let me try again

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#12
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#13
July 25, 2009 at 13:33:02
Follow these Steps in order numbered. Don't proceed to next step unless you have successfully completed previous step:

1) Run this script in AVZ like before, your computer will reboot:

begin
SetAVZGuardStatus(True);
SearchRootkit(true, true);
 DelCLSID('{DD33B244-6CA5-4485-9F3D-18EB357ADB7D}');
 QuarantineFile('C:\Users\G@amp;J~1\AppData\Local\Temp\UIUCU.EXE','');
 QuarantineFile('C:\Windows\temp\10601110.tmp','');
 DeleteFile('C:\Windows\temp\10601110.tmp');
 DeleteFile('C:\Users\G@amp;J~1\AppData\Local\Temp\UIUCU.EXE');
 DeleteFile('C:\Windows\tasks\{5B57CF47-0BFA-43c6-ACF9-3B3653DCADBA}.job');
BC_ImportDeletedList;
ExecuteSysClean;
BC_Activate;
SetAVZPMStatus(true);
RebootWindows(true);
end.

2) Change your DNS servers to: https://www.opendns.com/start/device/windows-vista

3) Redo Response Number 2 and generate new set of logs.

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#14
July 25, 2009 at 13:36:54
Script error: '.' expected, position [16:1]

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#15
July 25, 2009 at 13:41:38
ok it ran finally but now I have a found new hardware situation and I have not added anything what do I do?

Change your DNS servers to: https://www.opendns.com/start/device/windows-vista I am not sure what you mean by this, I am daft


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#16
July 25, 2009 at 13:55:17
http://rapidshare.com/files/2600112...
http://rapidshare.com/files/2600113...
so you need the virusinfo_syscure again?

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#17
July 25, 2009 at 14:03:57
Can you also make a new HijackThis log and upload it to rapidshare.com. HijackThis: Here

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#18
July 25, 2009 at 14:14:07
everytime I tried to install it gives me the blue screen of death and then the computer reboots

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#19
July 25, 2009 at 14:17:49
I put hijackthis onto my desktop and it won't even work says windows installer had an error

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#20
July 25, 2009 at 14:22:10
no matter where I put hijackthis is will not run, it always has an error yet I am not told of what the error is, just that it had an error and it closes

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#21
July 25, 2009 at 14:34:12
I now have gone into safe mode and try to run it, it just won't run,???

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#22
July 25, 2009 at 14:38:34
Still need that AVZ log you only did DDS.

Follow these steps in order numbered:

1) Download GMER: http://gmer.net/download.php
[This version will download a randomly named file (Recommended).]

2) Disconnect from the Internet and close all running programs.

3) Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.

4) Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.

5) GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)

6) If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.

7) Now click the Scan button. If you see a rootkit warning window, click OK.

8) When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log and upload it rapidshare.com. Post the download link to the uploaded file in your post.

9) Exit GMER and re-enable all active protection when done.

Note: Please give me the exact name of the file you downloaded in step 1 + post your log from step 8 in your next post.

If I'm helping you and I don't reply within 24 hours send me a PM.


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#23
July 25, 2009 at 14:46:03
http://rapidshare.com/files/2600240... sorry I didn't see that you wanted this again. Here it is

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#24
July 25, 2009 at 14:57:28
http://rapidshare.com/files/2600266...
my file I downloaded was called o5q8rp5s.exe

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#25
July 25, 2009 at 14:59:43
Follow these Steps in order numbered. Don't proceed to next step unless you have successfully completed previous step:

1) Attach a Combofix log, please review and follow these instructions carefully.

Download it here -> http://download.bleepingcomputer.co...

Before Saving it to Desktop, please rename it to something like 123.exe to stop malware from disabling it.

Now, please make sure no other programs are running, close all other windows and pause Antivirus/Sypware programs (http://www.bleepingcomputer.com/forums/topic114351.html Programs to disable) until after the scanning and removal process has taken place.

Please double click on the file you downloaded. Follow the onscreen prompts to start the scan. Once the scanning process has started please DO NOT click on the Combofix window or attempt to use your computer as this can cause the scanning process to stall. It may take a while to complete scanning and this is normal.

You will be disconnected from the internet and your desktop icons/toolbars will disappear during scanning, do not worry, this is normal and it will be restored after scanning has completed.

Combofix will create a logfile and display it after your computer has rebooted. Usually located in c:\combofix.txt, please upload that file to rapidshare.com and paste the link here.

2) Please zip up C:\qoobox\quarantine and upload it, to a filehost such as http://rapidshare.com/ Then, Private Message me the Download links to the uploaded files.

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#26
July 25, 2009 at 16:44:58
Continue scan with superantispyware.

Uninstall Combofix by: pause Antivirus/Sypware programs (http://www.bleepingcomputer.com/forums/topic114351.html Programs to disable) > Start > run > type combofix /u > ok.

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#27
July 25, 2009 at 18:18:32
No more viruses, just had a few cookies, thankyou ever so much! My computer is running fast as normal to. I thought I was going to have to format and you saved me! I can't tell you how much I appreciate this! Thank-you just doesn't quite seem enough but the advice was awesome and so are you!

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#28
July 25, 2009 at 20:42:59
No problem remember to install antivirus you can try avira or AVG both are free.

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