Can't open Internet or any programs.

June 16, 2011 at 09:15:38
Specs: Windows 7
One day, I had gotten a message from my computer itself saying that I had some viruses. It was Windows Security 2011, I'm pretty sure. I knew it was fake, but just to be sure, I downloaded Malwarebytes. I ran that a few times and ended up getting 65+ viruses off my computer. Now, I can't get on any programs or Internet on that computer. It just stays frozen on the main page once I turn it on. It was an HP, Windows Vista. Obviously, I'm typing from another computer. If possible, I need some way to get my computer working again without taking it to a shop.

See More: Cant open Internet or any programs.

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#1
June 16, 2011 at 09:30:13

See if this works:

Start your computer.
Tap the F8 key before Windows starts, to bring up the Windows Advanced Options menu

Use the arrow keys to select Last Known Good Configuration (The most recent settings that worked)
Press: Enter


If after several attempts you are unable to get into the XP Windows Advanced Options Menu, as the computer is booting into Windows, turn it off pressing the on/off button on the computer case for about 4 to 5 seconds.

Now, turn the computer on, once again.
Windows should notice that the computer did not successfully boot the last time, and show the Windows Advanced Options Menu.

From the Windows Advanced Options Menu, select the Last known good configuration. (Highlight and press enter to load)

The computer should restart and load into Windows.

Let us know how it goes.

~~~~
Retired - Doin' Dis, Dat, and slapping malware.


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#2
June 23, 2011 at 14:27:10
I tried this many times but was unable to get the Advanced Options menu. It lets me log on and no longer freezes to the homepage.. but I still cannot open any programs. When I click them, it says, ''windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.''

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#3
June 23, 2011 at 16:43:02
ElliottX,

If you cannot download the following file, the malware may be blocking the attempt. You need to download to a clean computer and then transfer to the infected one using a USB flash drive, or external media (an external drive or a CD).

Please download exeHelper from one of these two places:
http://www.raktor.net/exeHelper/exe...
http://www.raktor.net/exeHelper/exe...

Note: The malware on your computer does not allow you to launch executables (a file ending with .exe), so we must fix that first. This program has a .com or .scr file extensin, so it should bypass the malware hold.

Save it to your USB Flash drive (or removable media), and then go to the infected computer, and place the file on the Desktop.

XP users, double-click the file to run it.
Vista or Windows 7 users, right click the downloaded file and select “Run as Administrator"

A black window should pop up
Press any key to close, once the fix is completed.

>>Please post the contents of the exehelperlog.txt in your reply.<<
[It is created in the directory where you ran exeHelper, and should also open at the end of the scan.]

~~~~
Retired - Doin' Dis, Dat, and slapping malware.


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Related Solutions

#4
June 27, 2011 at 08:30:51
I attempted to download that hink you gave me but wen I cilcked, 'download file,' it didn't do anything. This is a brand new computer so I don't see why it won't. I ran Malware Bytes and it said I didn't have anything.

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#5
June 27, 2011 at 09:17:44
ElliottX,

Try a copy/paste (without the brackets) of one of these links to your browser's address bar:

[http://www.raktor.net/exeHelper/exeHelper.com]

[http://www.raktor.net/exeHelper/exeHelper.scr]

~~~~
Retired - Doin' Dis, Dat, and slapping malware.


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#6
July 7, 2011 at 12:33:52
I've attempted to download both of those files over five times for a few day's span. They freeze up my computer, having me to restart it each time. Is there anything else I can use? Sorry for the hassle.

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