Can't get to windows update

Dell / DIMENSION 3000
June 2, 2010 at 20:20:09
Specs: Microsoft Windows XP Professional, 2.394 GHz / 2045 MB
I got a virus from Antispyware soft and now I can't access windows update or update windows defender.

I get an error code from windows defender:0x80072efe.

Please help


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#1
June 3, 2010 at 16:23:44
Hi,

I have been researching on this issue and I found some resolution steps in following URL:
http://www.microsoft.com/communitie...

FYI:-

Change your Anti-virus application to Trend Micro PC-cillin Internet security.

You can try using the other firewall profiles to
see if which one will best suit your connection.

1. On the PC-cillin Internet Security main window, click NETWORK SECURITY >
Firewall Profiles.
2. Select the PROTECT MY COMPUTER from INTERNET ATTACKS (This should have a
CHECK MARK)
3. Choose a profile setting from the current profile box based on your
computer environment.(HOME NETWORK)
4. Click Apply, then double click on the HOME NETWORK under MANAGE PROFILE.
5. Go to the EXCEPTIONS TAB and put a check on the following :

a. OUTGOING MASS MESSAGE
b. OUTGOING MESSAGES
c. INCOMMING MESSAGE
d. WEB SERVICES

6. Click on ok and then apply.
7. Try to check if you will be having the same problem.

Please reply back if the above steps didn't help you in resolving the same

Thank you :)


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#2
July 14, 2010 at 14:07:35
I am having this EXACT same problem.

I got a virus from Antispyware soft and now I can't access windows update or update windows defender.

I get an error code from windows defender:0x80072efe.

Please help


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