Cant get refund for purchasing rogue software

April 7, 2011 at 05:31:21
Specs: Windows Vista
I paid for an item with System Tools which I thought was a genuine spyware remover, it was not and it put a virus on my computer.

My credit card company Tesco sent me a text to say they thought it wasn't genuine, at the time I thought it was so I said keep it on my account.

After finding out that the system tools is malicious I wrote to Tescos to ask them to credit the £50 paid from my account. I am not at all happy as they are now asking for a document from a dealer, appraiser or another individual or organisation qualified in the area of the item in question which clearly identifies the system downloaded has caused the computer to contract a virus, the document must be on letter headed paper with the name, address and phone number of the organisation.

Can you please advise what I should do about this, I did have to get a man out to fix it for me.

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April 7, 2011 at 06:13:05
They told you that it wasn't legit & you didn't listen. Now you're crying the blues. If you can't get the person who fixed the PC to write a letter, forget about it. You lost your money.

How do you know when a politician is lying? His mouth is moving.

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April 7, 2011 at 13:28:22
Credit card disputes of less than £100 are a waste of time - either kiss your money goodbye or get another credit card, leave the £50 balance on the Tesco one and forget about it until they write it off, but don't expect to be able to get any more credit in the near future. It's about the only good thing with PayPal, at least you have more chance of getting back smaller balances.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd

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April 7, 2011 at 13:40:43
... I agree "johnr" as my mother used to say before she "drowned"

... give a man a "fish" and he'll feed himself for a "day"

... teach a man "how to fish" and he'll feed himself for the rest of his "life"

Angel Decoy
... Posting is provided "AS IS" with no warranties

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April 7, 2011 at 14:01:23
I can't believe you actually paid the person who invented the virus for his product....oh well, he can use the extra cash I'll bet, not much money in making viruses nowadays anyways.

Maybe next time do some research into whatever you are buying. I have been repairing PC's for over 9 years now and ONLY use free software and common sense for removals of viruses etc

A lesson learned.

Hmmmm....just wondering
... I agree "johnr" as my mother used to say before she "drowned"

is she a star in 10,000 leagues under the sea?

Some HELP in posting on plus free progs and instructions Cheers

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April 8, 2011 at 02:00:19
You should research everything you download, and from more than one source.And download things from reputable sites to protect yourself.
It would have taken you less than 5mins on google to find out about this scam.
You had your chance to stop the payment and still you continued? Cut that card up and cancel it now before you get a heap more questionable items on it.

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April 30, 2011 at 22:55:12
had the same problem and i didnt pay for it because i wanted to it was because it was finals week, i needed the internet and unless i paid i couldnt get to it because the stupid thing blocked it. no need to be a dick about it either way we arent all computer programmers hun

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