Can't connect after spyware removal

Microsoft Windows xp home edition sp2b
December 26, 2009 at 22:31:12
Specs: Windows XP
I had the spyware Internet Security 2010 on our home computer. I followed the directions to try to stop the processes, delete files, unregister .dll's, etc. At first I couldn't get to taskmgr, but I finally figured out if I jumped on it right away I could. Then I couldn'[t delete the files because of messages saying "file in use" so I used Killbox to delete them. Finally, I got everything off but now I can't connect to the internet. I tried Winsock fix and that seemed to get me close. I can ping yahoo.com and I can ping my modem but I can not connect. I tried ipconfig /all and then entered those values into my LAN connection. Any help?

See More: Cant connect after spyware removal

Report •

#1
December 26, 2009 at 22:35:12
I meant to also add that the wallpaper now has a message that says "restore active desktop" but when you click the button it returns a script error.

Report •

#2
December 26, 2009 at 22:55:42
this happen after you uninstall/remove antispyware? sometimes anti spyware included some files to auto connect their server. for information not all antispyware can totally remove or protect your pc. even you buy it. ok here we go.

some internet security included with firewall. it might disable your os firewall like windows os. try to check your firewall, internet connection and web browser setting.


visit my blog and comments : http://pokyeh.blogspot.com


Report •

#3
December 27, 2009 at 11:51:36
The windows firewall was on. I tried turning it off but still can't get on the internet. Also, I am getting a "security alert" that says some spyware program is trying to activate and it wants to know if I want to enable protection. This must be another fake spyware?

Report •

Related Solutions

#4
December 31, 2009 at 02:18:37
On a clean pc please go to the below, download onto a flash drive the insert the flash drive into the infected machine, after you insert the flash drive into the infected machine please do not remove it, some viruses like to get on the flash drive so we will scan it with malwarebytes just to be on the safe side.
Go to start=>my computer=> then select the flash drive that you put in, this will open a window. Drag the mbam.exe onto the desktop, and install. Below is the information you will need.
Try Malwarebytes at:
http://www.malwarebytes.org/
Download then install the free version.
Do a full scan a little popup window should appear select all the drives and select okay "including the flashdrive".
Please PM me with whatever it catches, just the virus name no log. so I can do the research to help you get your machine back on it's feet or at least try.
Joshua

Report •

#5
January 28, 2010 at 19:39:44
http://www.softpedia.com/get/Tweak/...
Tweak/WinSockFix.shtml

sometimes when you remove spyware (especially manually)
you also remove bits you need. it's a little bit like performing
surgery to remove a tumor with a machete. cancer's gone, but
so is your leg.

that should put what you need back. lucky for you you didn't
have to practically reinstall windows.

and yes, like joshua said, use malwarebytes. it's excellent.
use it, and spybot, and avg, and as many others as you damn
please for extra redundancy. once you get your inters back -
update 'em all, then run them again in safe mode.


Report •

#6
March 10, 2010 at 14:07:23
Open the IE browser. Click Tools and then Internet options. Click connections tab, LAN Settings. If you see a check under Proxy Server, uncheck it and then OK.

Report •

Ask Question