Cannot search on google

October 30, 2015 at 08:43:15
Specs: Windows 7
Hi,
I think my laptop caught a virus of some sort. I can access the google home page, but once I try to search the page is blank and never lists any sources. All of the other search engines (yahoo, msn, etc.) are all working fine. My virus software doesn't detect anything. Can anyone help?

thank you!


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#1
October 30, 2015 at 10:26:52
These three widely used and safe little freebies often unearth a lot:
(run them in the order given)

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
Download the free version.
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Please copy/paste the logs on here for any that find something.

Always pop back and let us know the outcome - thanks


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#2
November 2, 2015 at 18:52:04
Is this still happening, it may have just been google.

Also, what browser are you using. And have you tried using the browser refresh after searching.


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#3
November 2, 2015 at 19:29:15
Also...what browser are you using, Google Chrome or something else but with Google as home page?

Always pop back and let us know the outcome - thanks

message edited by Derek


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