|I've been having issues with some kind of browser hijacker I can't seem to get rid of. Yesterday it downloaded what is apparently the mother of all viruses- it immediately restarted my computer, whereupon I could not run ANY programs at all. I tried restarting in safe mode and in safe mode w networking- no dice. I tried system restore- appeared to work, but the virus was still there.|
I cannot run any programs, either from the hard drive or from a usb flash drive. When I try, the process comes up briefly in task manager, and then it's almost immediately killed. Either "svchost. exe *32 (winrscmde in the description column)" or the windows error manager pops up before the process is killed, not sure if that's connected.
When I boot into safe mode, the following processes are running: csrss.exe, ctfmon.exe, explorer.exe, lsass.exe, lsm.exe, services.exe, smss.exe, about six copies of svchost.exe, system, system idle process, taskmgr.exe, wininit.lexe, winlogon.exe
At one point I was miraculously able to get firefox open in safe mode with networking, I was able to download avg and to run malwarebytes- it detected the svchost trojan and deleted it, but when I restarted the computer again (big mistake) the whole mess was just the same.
I strongly suspect a rootkit but I have no idea how to go about fixing this, since I can't run any programs at all, even in safe mode. I downloaded avg's boot disc (the usb version) but I'm not sure what to do with it, I just have the rar sitting on my usb drive. I did not make a recovery disc when I got this laptop. I currently have internet access through a work computer- I can use it to download programs to my usb drive and transfer them to the infected laptop.