|You could try downloading Avast free PLUS the updates form their site. Also download winsockfix and LSP fix. You can find these listed in my signature. Put them on a thumbdrive or cd and run them on the infected PC.|
I would start by installing avast free and allow it to do a bootscan on reboot and move all it finds to the chest. Then you could use the winsock or the lsp fix to fix your connection.
Then I would suggest dropping Norton and just using Avast IMO...much better realtime virus warnings and NO scheduled scans.
If you decide to drop norton, be sure to use the uninstaller from their website or you will be plagued with numerous different problems if you just try uninstalling it in add/remove.
Some HELP in posting on Computing.net plus free progs and instructions Cheers