Cannot display google.com page??

June 11, 2015 at 07:52:12
Specs: windows xp
I am not sure if this is malware or not causing the glitch.. when I try to access google.com on IE 8, IE cannot display the page? but will display yahoo.com, bing.com, dogpile.com, etc but not google.com??
When I run chrome all sites appear, as well as firefox too. Btw, I am running windows xp.
HELP?



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#1
June 11, 2015 at 08:12:46
Run these two freebies (safe and used widely on security forums):

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

If they find anything please copy paste their logs on here.

Always pop back and let us know the outcome - thanks


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#2
June 11, 2015 at 21:13:29
Google comes up OK on my XP IE 8.

Also check INTERNET OPTIONS--SECURITY and see if it somehow got added as a restricted site.


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#3
June 13, 2015 at 08:39:18
I reset the TCP/IP automatically using, the auto fix below for windows xp. It worked, was able to access google, but then 1 hour later after using firefox, went back to IE, and same problem with google?? What Gives?


You can try to reset TCP/IP if you have Internet connection issues. This article describes two ways to reset TCP/IP. To reset TCP/IP automatically, go to the "Fix it for me" section. If you would like to reset TCP/IP manually, go to the "Let me fix it myself" section.


Fix it for me
To fix this problem automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

For Windows 8.1, Windows 8, Windows RT, Windows 7, Windows Server 2012R2, Windows Server 2012, Windows Server 2008R2
Microsoft Fix it 20140 Fix this problem

For Windows Vista, Windows XP, Windows Server 2008 or Windows Server 2003
Microsoft Fix it 50199 Fix this problem


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Related Solutions

#4
June 13, 2015 at 08:51:34
Something might be resetting it.

Have you run the programs suggested in #1?
They are specifically intended for browser malware.

Always pop back and let us know the outcome - thanks


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#5
June 13, 2015 at 10:43:38
adwcleaner when downloaded hangs up on every machine i have tried, a glitch in the program i suspect.
also jrt when run on this machine causes the machine to reboot in the middle of execution of the program, why?

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#6
June 13, 2015 at 10:50:04
Keep an eye out for new versions of ADW and JRT just in case they are having problems. It is possible they are XP issues because I can run ADW on my Win 7 or 8.1 without any issues. ADW still claim that it is suitable for XP.

If you haven't done so already try this:

MalwareBytes:
http://filehippo.com/download_malwa...
(green Download button top right - not anything else on the page)
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

If it finds anything try ADWCleaner again in case it clears something out that is affecting it.

Always pop back and let us know the outcome - thanks


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#7
June 13, 2015 at 18:34:36
To get those 3 programs to run, you may need to try safe mode, or use Rkill first.

Please download Rkill from any one of these links and save it to your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop. Copy & Paste the contents of the log in your reply.
http://www.bleepingcomputer.com/dow...
Double click on Rkill to run it. If the first one doesn't work try the next one.
This will help remove certain processes and should restore any file associations and your desktop. Note: Your system is still infected as Rkill does not delete files - it merely helps to temporarily disable the infections, allowing us to start the cleansing process.
Do NOT reboot your machine. Each time you reboot, Rkill is disabled and you would have to run it again in order for it to be effective.

message edited by Johnw


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