Solved cannot access gmail. error says reset has occured, retry.

November 10, 2013 at 08:42:03
Specs: Windows 7
have internet explorer as browser, can access with foxfire as well. neither will access gmail nor any google based program. please help

See More: cannot access gmail. error says reset has occured, retry.

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#1
November 10, 2013 at 14:48:11
✔ Best Answer
Run Malwarebytes' Anti-Malware ( MBAM ) Free Version. Use Quick scan. Copy and Paste the contents of the log please.
http://www.softpedia.com/get/Antivi...
http://www.softpedia.com/progScreen...
http://i.imgur.com/3DtG68Y.gif
http://www.malwarebytes.org/mbam.php
http://www.spywareinfoforum.com/ind...
http://www.bleepingcomputer.com/vir...
Make sure you uncheck > Enable free trial < during install.
http://i.imgur.com/tUFCbYz.gif
If your MBAM log indicates "No action taken." That's usually a result of NOT clicking the Remove Selected button after the scan.
Quick Scan versus Full Scan
http://forums.malwarebytes.org/inde...

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#2
November 10, 2013 at 15:05:39
thank you for your help. however I cannot access the malware program- I get the error page cannot be displayed. I am very frustrated.

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#3
November 10, 2013 at 15:37:33
When you are possibly infected, that is normal. You then have to download from a good computer.

Don't do that yet, I will tell you how & when later.

Lets check if an Infection has enabled proxy. This is a 1st step only.

Start > Control Panel > Internet Options > Connections > LAN settings, untick > Use a proxy server for your LAN. Click OK twice.


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#4
November 11, 2013 at 09:07:41
ok. O left my computer off all night, started up this am and all issues have been resolved. Thank you all so much for help. I will be downloading good anti malware ande spyware today as well as good antivirus. no more sticky computer for me.

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#5
November 11, 2013 at 14:38:05
"and all issues have been resolved"
Maybe.
Copy & Paste the the contents of the MBAM log as requested.

" I will be downloading good anti malware ande spyware today as well as good antivirus"
You can get infected no matter what you have installed.

Malware Prevention
http://www.malwarevault.com/prevent...
"There is no magic involved. The majority of malware is installed by the user themselves"
What's that message mean? click, click.


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#6
November 11, 2013 at 15:09:34
2013/11/11 13:47:58 -0600 SUSYANDTOM-HP susy and tom MESSAGE Starting protection
2013/11/11 13:47:58 -0600 SUSYANDTOM-HP susy and tom MESSAGE Protection started successfully
2013/11/11 13:47:58 -0600 SUSYANDTOM-HP susy and tom MESSAGE Starting IP protection
2013/11/11 13:48:04 -0600 SUSYANDTOM-HP susy and tom MESSAGE IP Protection started successfully
2013/11/11 17:50:49 -0600 SUSYANDTOM-HP susy and tom MESSAGE Starting protection
2013/11/11 17:50:49 -0600 SUSYANDTOM-HP susy and tom MESSAGE Protection started successfully
2013/11/11 17:50:49 -0600 SUSYANDTOM-HP susy and tom MESSAGE Starting IP protection
2013/11/11 17:50:55 -0600 SUSYANDTOM-HP susy and tom MESSAGE IP Protection started successfully
this is the mpip log as requwsted

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#7
November 11, 2013 at 15:21:27
Refer my post #1.

"Run Malwarebytes' Anti-Malware ( MBAM ) Free Version. Use Quick scan. Copy and Paste the contents of the log please"


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#8
November 11, 2013 at 15:35:57
Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org

Database version: v2013.11.11.09

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16721
susy and tom :: SUSYANDTOM-HP [administrator]

Protection: Enabled

11/11/2013 6:28:19 PM
mbam-log-2013-11-11 (18-28-19).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 221552
Time elapsed: 5 minute(s), 32 second(s)

Memory Processes Detected: 0
(No malicious items detected)


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#9
November 11, 2013 at 15:54:11
Ok, lets dig deeper to make really sure.

1: Download & run Unhide
http://www.bleepingcomputer.com/for...
http://download.bleepingcomputer.co...
To run Unhide, simply download it to your desktop and then double-click on the Unhide icon. The program will open a black box and start making the files on your fixed disks visible again. Please note, that this program will not unhide removable drives like flash cards and usb drives as the FakeHDD rogues do not target these types of drives. Once it has finished, the program will display a Windows alert stating that your files have been restored. You should then reboot your computer for all of the settings to go into effect.
Copy & Paste the contents of the log. Let me know if it doesn't produce a log please.

2: Reboot

3: Run RogueKiller
http://www.softpedia.com/get/Securi...
http://www.softpedia.com/progScreen...
http://majorgeeks.com/RogueKiller_d...
http://www.geekstogo.com/forum/file...
http://tigzy.geekstogo.com/roguekil...
http://www.sur-la-toile.com/RogueKi...
User guide
http://www.adlice.com/softwares/rog...
Official tutorial
http://tigzyrk.blogspot.fr/2012/11/...
If RougeKiller won't run, open IE & turn off SmartScreen Filter.
http://windows.microsoft.com/en-AU/...
Download & SAVE to your Desktop.
Quit all programs that you may have started.
Shutdown your antivirus to avoid any conflicts.
Please disconnect any USB or external drives from the computer before you run this scan!
For Vista or Windows 7/8, right-click and select "Run as Administrator to start"
For Windows XP, double-click to start.
Wait until Prescan has finished ...
Then Click on "Scan" button
Wait until the Status box shows "Scan Finished"
click on "delete"
Wait until the Status box shows "Deleting Finished"
Click on "Report" and Copy & Paste the content of the Notepad into your next reply.
The log should be found in RKreport[1].txt on your Desktop
Exit/Close RogueKiller.
When completed make sure to re-enable your antivirus.


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