Can viruses do this or is it ny win 10 installation?

March 26, 2018 at 22:06:54
Specs: Windows 10
Hi there,

I've just recently moved & have changed my internet connection.

I tried to open my EA games Origin acc. & it stuck on loading the sign in screen. To cut a long story short, in the process of trying to sort it with EA help I sent them an msinfo file, they replied saying it was mostly full of windows errors I should try starting it in safe mode & look at my windows installation as they thought it had been corrupted.

So I tried to start in safe mode, got as far as my windows pin no. log in screen where it refused to let me log in as according to it my windows PIN code was wrong.

I have since tried running my own Avira free anti virus which says no problem. I have tried two online virus scanners, the first one froze without starting. the second one housecall from trend micro has got 25% in & now seems to be in a loop scanning C./..956473542.jpg:Zone.Identifier with the 9 digit number constantly changing. Windows also won't let me perform an SFC either. Do you think that this is a virus? or is it my Windows 10 breaking down? or something else perhaps. This is way outside my knowledge comfort zone, and as I live in the backwoods of Thailand I have no possibility of finding someone locally to advise me.

Some help would be very much appreciated please...

See More: Can viruses do this or is it ny win 10 installation?

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March 26, 2018 at 22:09:14
I forgot to mention, I'm running an up to date (hopefully) copy of windows 10 home & I've also run Malwarebytes with nothing coming up

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March 27, 2018 at 01:09:02
How to use a Lazesoft Windows Recovery CD or USB device to fix the boot problems if your Windows operating system does not start correctly.
"It is very common for PC users to be faced with a Windows crash. When this happens, the dreaded 'Blue Screen of Death' pops up, or your PC has a black screen and can not boot or start up"

Lazesoft Recovery Suite Home Edition
Screenshot ( SS )
Lazesoft Recovery Suite Home Edition video tutorial
How to Boot a Computer from a Lazesoft Recovery USB Device
How to Burn a Lazesoft Recovery CD

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March 27, 2018 at 01:38:10
that isn't what's happening and I was hoping for more of an answer than a software advert thanks...

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Related Solutions

March 27, 2018 at 06:05:49
I think what Johnw proposed is most likely going to be your solution, since it does looks like windows corruption.

JohnW, just has a few pre-scripted "messages" for issues like the one you are experienceing.
for efficienty sake & because he has answered questions like this probably 1000's of times.

so its no software adv, its a valid solution which has worked in the past.

alternatively you can perform a windows recovery (if its activated), to your previous recovery point.

i5-6600K[delid]@4.814GHz/4.713GHz cache@1.385v | 2x4GB Crucial-DDR4-2133CL16@14-14-14-30 1T 2808MHz@1.35v
ASUS Z170K | Samsung 250GB SSD 850 EVO
MSI Armor RX 570 4GB@1375/1940 BiosMod

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March 27, 2018 at 16:32:02
No regular helper on these boards advertises products. We do have a few well used free programs that are suggested from time to time when we think they are likely to cure the particular problem posted.

Always pop back and let us know the outcome - thanks

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March 27, 2018 at 17:00:16
"so its no software adv, its a valid solution which has worked in the past"
Thanks hidde663.

At this point in time, we have no idea where the problem lays, hence the request to run Lazesoft & see it that fixes the problem.

message edited by Johnw

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March 27, 2018 at 22:15:05
Z- If you hover your pointer over your name you will see your E-rank which will rise (lower number) as you get experience here and as you begin to help others. Then look at the ranking of those who are trying to help you, they are among the lowest numbers and the most experienced in these matters in general and JohnW is considered to be the most experienced in your particular type of problem. I have been here a while and have gained a fair amount of experience and still will take JohnW's advice any day. In fact I will refrain from direct comments on the issue until I see how this proceeds with his suggestions. There is nothing to purchase and nothing to hide. If you see anything too personal on the log (name, etc) you can remove it and substitute [Name Removed], etc. before posting the log in your reply.

You have to be a little bit crazy to keep you from going insane.

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March 29, 2018 at 00:09:47
Thanks Fingers, 3 or 4 paths I could have gone down, chose Lazesoft as a starting point, got the feeling it is not infected.

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April 11, 2018 at 04:30:34
It wasn't infected & it looks like all issues haven't been resolved.

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