Can someone please help me?

June 15, 2016 at 23:09:07
Specs: 10
Whenever I start my laptop this customer service thing appears and I can't click anything, it's saying enter a product key but I've had this for awhile, I was trying to get rid of a virus then this happened now I can't do anything and I'm on Windows 10 please help

See More: Can someone please help me?

June 16, 2016 at 08:19:39
Boot with Kaspersky Rescue disk; it will load itself (it's built on a Linux variant) into RAM only. Do NOT install it. It will go online (after loading into a windows style desktop); update itself and then scan the hard drive fully.

It will deal with anything it finds....

Many pests/viruses hide within windows system files; and can be difficult to detect and remove. Booting with a Linux disk means they can be found and dealt with.

Download the ISO, burn to a DVD; boot with that DVD.

This is a detailed how to use it - from another excellent site:

Report •

June 16, 2016 at 13:20:55
"Please use Virus Vanish for remove your all those viruses on this is a good antivirus i had tried"

Please do NOT use that crapware. There are plenty of reliable free antivirus programs available, the above is not one of them. Using a Rescue disk as explained in response #1 should allow you to remove any infections. Once your system is clean, try one of the following freebies: Avast, AVG, Avira, BitDefender:

I recommend BitDefender. Or you can enable Windows 10 built-in antivirus - Windows Defender.

message edited by riider

Report •

June 16, 2016 at 14:23:17
raichell121 - The way I read the initial post is that (s)he can't actually do (run etc.?) anything because of the probable virus/pest? Thus even if the antivirus you suggest is OK/good, effective to use..., in this case Kaiiiiii won't be able to install and run it?

Presuming so... then a Linux based antivirus disk is likely the best option to try?

I've generally found Kaspersky very able in this regard; and likewise Bitdefender's equivalent; and also the Sophos equivalent.

And "Kaiiii" for the future... whenever you install anything downloaded off the web - do NOT use the default/proffered "automatic" option; use the custom/manual option. Carefully watch for any pre checked boxes and uncheck them all - apart for the actual utility itself.

That way you will avoid installing all manner of nuisance ware, junk ware, and who knows what; much of it real pain to eradicate. And as pointed out earlier some of it cannot be dealt with while windows is actually booted up; thus the Linux disk approach.

Report •

Related Solutions

June 16, 2016 at 20:39:11
In case anyone missed it, it appears that the moderator has removed the offender that riider was referring to so the answer numbers have changed.

I would probably have first tried booting into Safe Mode and running for starters Malwarebytes and probably others if needed after that though the Linux based Rescue disk recommended above should also do the trick.

You have to be a little bit crazy to keep you from going insane.

Report •

June 17, 2016 at 03:24:17
the OP isn't responding again!!

Report •

June 17, 2016 at 09:54:07
"In case anyone missed it, it appears that the moderator has removed the offender that riider was referring to so the answer numbers have changed"

This poster who's response was removed is constantly pushing "Virus Vanish". Likely a shill for the company.

I adjusted my 1st response due to the numbering change.

Report •

Ask Question