can i retrieve files & my favorites

Toshiba Satellite m65-s9065 notebook
February 4, 2010 at 16:50:00
Specs: Windows XP
i opened a coupon that had a virus on it. took it to shop. was told windows was corrupt & had to be set back to factory settings. can i retrieve old files & my favorites?

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#1
February 4, 2010 at 17:01:13
Not if you can't get into Windows. You should have made backups before while your PC was OK.

You could ask someone to take the drive out and fit it as a second drive in another PC to get the files off it, but then you risk infecting their PC as well if the virus or trojan is still on your disk.


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#2
February 4, 2010 at 18:03:35
windows (system files) can be reloaded without wiping out your personal datafiles, as long as you don't repartition or reformat, just do a straight system-restore.

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#3
February 4, 2010 at 21:19:05
Take it to a better shop. Any good shop can hook up your drive without infecting their own machine and retrieve your files and favorites.

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Related Solutions

#4
February 5, 2010 at 15:19:51
Produce a Puppy Linux or Knoppix Linux live CD on another machine. If you ensure your boot order is CD drive first, it will boot to Linux without using Windows or the HD at all.

You can then access all your own files and copy them to a USB Flash Drive.

some other bloke...


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#5
February 5, 2010 at 16:11:59
Some of you seem to be forgetting the OP has already had a full factory recovery performed on the PC. That overwrites everything, not just system files.

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#6
February 5, 2010 at 16:53:51
Good point pip22 - So forget my #4.

By the same reasoning taking the drive out and putting it in another machine won't work either (#1).

The only hope, as I see it, is a disk recovery program but it is about certain that by now it is too late for that too.

some other bloke...


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#7
February 5, 2010 at 20:51:24
"the OP has already had a full factory recovery performed on the PC. " That wasn't stated. He/she was told Windows was corrupt and had to be set back to Factory settings. I interpret that to mean exactly that... that it needed to be done.

daniellejudith, were you just told that, or was a factory restore actually performed? If it was already reloaded, why didn't you mention that you had files to be backed up? Any decent computer shop technician should have asked before doing any type of repair or reinstall.

LIR


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#8
February 5, 2010 at 21:43:11
i told the so called computer guru that i had files and my favorites that i wanted saved. he called me a few days later to say that files, etc could not be restored because my windows was corrupt. he asked if it was okay to restore back to factory settings. i said yes (he used my toshiba recovery disc. i have a toshiba satellilite M65-9091) a friend who i had not heard from had called me out of the blue. i told him how devastated i was about my computer. he then told me the computer guy made an untrue statement because he works on computers & to call them back to tell them not to restore. i called them back, but it was too late. it was 70% finished. i picked up my laptop, again they told me it couldn't be saved. i am soo pissed off that i havent turned my computer on yet because i am looking for answers. i see a lot of investigative shows talk about how they retrieve info after people thought they had cleaned their hard drive. i have seen some older posts also that say how to retrieve. (put computer in safe mod etc... jan 10, 2009 made by dj smurf.) haven't tried it yet
what kind of sik person thrillseeks on putting viruses on computers. i have had my laptop for 4yrs and have never experienced something so corrupt as this. i don't understand how it even got through. i had a firewall and symantec. it start going crazy saying that there was a possible virus. i didn't know if it was true or not because messages would sometime pop up so that i could try a new antivirus. i am using my brothers' laptop. i installed Regcure antivirus because he didn't have one. i think it's a crock of crap. has a loud alarm to say that there are 10 infections but the threat is low. it scans 4free then says to upgrade to get rid of all viruses. i feel it is a crock because it has went off several times when i am offline. any recomendations? thanx

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#9
February 6, 2010 at 09:39:50
There are programs around which can sometimes recover old info from a HD provided there has been little activity on the machine since the data was deleted. Unfortunately I don't really know a good quality program which is free.
Maybe someone else knows of one.

I have used "FreeUndelete" with success:
http://www.officerecovery.com/
If you decide to go that way I can advise on its usage.

The above however is not in the same class as professional recovery programs.
It boils down to whether you want to pay the money or take the chance.

Unfortunately, whichever way you go there is no guarantee of success.
It all depends upon the current state of the HD.

some other bloke...


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