Solved bueno search engine or virus?

December 18, 2013 at 17:35:11
Specs: Windows Vista
Is this a virus? Norton can't find it and I can't manage to delete it. I've gone through the registry. It is also associated with itki?

See More: bueno search engine or virus?

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✔ Best Answer
December 19, 2013 at 07:53:31
Sorry for the trouble. I am Vineeth and I am from the Norton Support team.


This is not a virus or Malware. These programs are commonly known as Potentially Unwanted Programs or PUPs and they get attached to your browser. Can you tell me the browser that you use?

Can you go to Control Panel > Programs & Features and see whether there is an entry for this? If so, please uninstall it.
If you are using Internet Explorer, try these steps:
Open Internet Explorer and then click Tools > Manage Add-Ons. In the Manage Add-Ons window, disable the add-ons related to Bueno Search engine. You may not see the exact name there, uninstall any new add-on listed there.

Now in the Manage Add-Ons window, on the left pane, click Search providers and then remove the Bueno Search engine entry and then select any of the search engines such as BING or Google and then click "Set as Default." Close the Manage Add-Ons window.

Open Internet Explorer again and then click Tools > Internet Options. On the General tab, under HomePage, remove the url listed in the box and then change it to www.Microsoft.com or www.Google.com or any site that you want to have as Homepage.

Exit Internet Explorer and re-open it again and see if it helps!

Thanks!

Vineeth
Norton Support



#1
December 18, 2013 at 18:11:05
Where is it showing up and what exactly does it say?

Always pop back and let us know the outcome - thanks


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#2
December 18, 2013 at 19:12:34
1: Run AdwCleaner
http://www.softpedia.com/get/Antivi...
http://www.softpedia.com/progScreen...
http://www.raymond.cc/blog/adwclean...
http://www.bleepingcomputer.com/dow...
How to download from Softpedia
http://i.imgur.com/BWELEfV.gif
http://i.imgur.com/4luY3rU.gif
Author's site
http://general-changelog-team.fr/en...
Tutorial
http://general-changelog-team.fr/en...
Please download AdwCleaner by Xplode onto your Desktop.
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Clean.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

2: Run Junkware Removal Tool
http://www.softpedia.com/get/Securi...
http://www.softpedia.com/progScreen...
http://www.bleepingcomputer.com/dow...
http://thisisudax.blogspot.com.au/2...
Download Junkware Removal Tool to your Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.


message edited by Johnw


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#3
December 18, 2013 at 23:51:29
Lot of hits for bueno search remove. Here's the first one:

http://malwaretips.com/blogs/remove...


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Related Solutions

#4
December 19, 2013 at 07:53:31
✔ Best Answer
Sorry for the trouble. I am Vineeth and I am from the Norton Support team.


This is not a virus or Malware. These programs are commonly known as Potentially Unwanted Programs or PUPs and they get attached to your browser. Can you tell me the browser that you use?

Can you go to Control Panel > Programs & Features and see whether there is an entry for this? If so, please uninstall it.
If you are using Internet Explorer, try these steps:
Open Internet Explorer and then click Tools > Manage Add-Ons. In the Manage Add-Ons window, disable the add-ons related to Bueno Search engine. You may not see the exact name there, uninstall any new add-on listed there.

Now in the Manage Add-Ons window, on the left pane, click Search providers and then remove the Bueno Search engine entry and then select any of the search engines such as BING or Google and then click "Set as Default." Close the Manage Add-Ons window.

Open Internet Explorer again and then click Tools > Internet Options. On the General tab, under HomePage, remove the url listed in the box and then change it to www.Microsoft.com or www.Google.com or any site that you want to have as Homepage.

Exit Internet Explorer and re-open it again and see if it helps!

Thanks!

Vineeth
Norton Support


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