BSOD after restarting following a malwarebytes scan and BSOD

July 22, 2012 at 07:12:34
Specs: Windows xp
Hi everyone,

After restarting the computer following a malwarebytes scan, I could not get into window, nor safe mode and system restore by pressing F8 at start up. What I only had after running a little while is BSOD. Btw, I ran diagnostic test a few times. All passed.

After this happened and I did some searching online, I decided to run a windows xp repair by using the original OEM window xp installation CD (sp2) when the system inside the computer is sp3 after I updated it long ago.

I followed the processes suggested by the following webpage.
http://www.windowsreinstall.com/win...

It was all fine until Part 4 in that webpage. A BSOD popped out after the windows symbol in Part 3.
And I noticed some new sentences at the bottom of the BSOD which are like ‘physical memory dump’.

Hopefully, solutions for all of this would be recommended by someone. I don’t even really dare to switch the computer back on now!

Sorry if I have posted in the wrong section of the forum. If I have done it, please move this post to the right section. Thank you in advance.


See More: BSOD after restarting following a malwarebytes scan and BSOD

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#1
July 22, 2012 at 08:50:52
A "physical memory dump" just means Windows has written information about what caused the fatal error to a text file called a "minidump file" so that you can then attach that file to a post on a computer forum and ask someone to analyse it (or try to analyse it yourself if you have sufficient technical knowledge about how Windows works)

Unfortunately, it's not possible to attach files to posts on the Computing.net forums, but if you can tell us what other information appears on the BSOD (like error statements or error codes), we might be able to help.


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#2
July 22, 2012 at 09:00:05
Hi, phil22. How can I get "minidump file"?

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#3
July 22, 2012 at 23:47:53
xp minidump file

http://is.gd/g3MKLP


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Related Solutions

#4
July 23, 2012 at 07:02:55
Hi, Johnw. The problem is that I cannot get into window and safe mode. How can I get it in the other way?

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#5
July 23, 2012 at 15:50:12
"The problem is that I cannot get into window and safe mode. How can I get it in the other way?"

Hi ug5912, if there was'nt a way in those google links, I need to know whether you have backed up all your important stuff before we proceed.


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#6
July 24, 2012 at 00:19:25
"The problem is that I cannot get into window and safe mode. How can I get it in the other way?"

Hey there ug5912. There's few things we can do at this point but first I need to know if you have a Windows 7 disc or Windows 7 Recovery disc?


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#7
July 24, 2012 at 03:31:21
Unforunately, I don't have many extra devices, so haven't been able to back up the data><

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#8
July 24, 2012 at 03:35:21
Hi, The_SPQ. As I mentioned, I have the original windows xp disc.

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#9
July 24, 2012 at 04:17:28
"Unforunately, I don't have many extra devices, so haven't been able to back up the data"

Do you have access to another comp? There is a process of connecting your Hard drive to it & transferring the data you want to save, before we start fixing your problem


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#10
July 24, 2012 at 06:59:15
I will try to use another one. but what else can I try to do for fixing the computer?

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#11
July 24, 2012 at 12:52:02
If you want to retrieve you personal data, make a Linux Live CD (such as Puppy Linux) on another computer. On the faulty computer, all you have to do is ensure that your CD drive is ahead of the C drive (in BIOS) then boot with the Linux CD in the drive. It will allow you to drag and drop files and folders onto a flash drive.

Always pop back and let us know the outcome - thanks


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#12
July 24, 2012 at 14:25:47
"I will try to use another one. but what else can I try to do for fixing the computer?"

Once you tell us you have saved all your important stuff, including your emails & address book, we shall fix your comp.


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#13
July 27, 2012 at 23:57:51
Thank you for all suggestions. However, I can't really find another one.

The stop code in the current BSOD is: 0X0000007F (0X00000008, 0X80042000, 0X00000000, 0X00000000)
Some sentences are at the bottom of the BSOD which are like ‘physical memory dump’.


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#14
July 28, 2012 at 01:54:56
"The stop code in the current BSOD is: 0X0000007F (0X00000008, 0X80042000, 0X00000000, 0X00000000)
Some sentences are at the bottom of the BSOD which are like ‘physical memory dump’"

You may have more than one problem, lets start with cleaning the memory sticks first.

When clean, start with testing all sticks on their own.

Clean the contacts with an pencil eraser & try it again. May need cleaning or reseating.
Troubleshooting Category 1 Memory Problems
http://johnsonyip.com/wordpress/201...
http://www.simmtester.com/PAGE/news...
http://www.dewassoc.com/performance...
http://www.computermemoryupgrade.ne...


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#15
July 28, 2012 at 20:37:00
What I guess is that it should not be related to memory issue, because as I mentioned, I already ran diagnostic test a few times. Memory test passed and I haven't installed new memory for ages. Also, I want to add up more details. The computer was infected by “live security platinum”, thus I did the scanning after deleting that. I think the BSOD is because of that.

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#16
July 28, 2012 at 21:27:00
" I already ran diagnostic test a few times"
It's not 100% perfect, memory can be Ok, contacts not.

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#17
July 28, 2012 at 21:31:05
live security platinum

http://is.gd/D0201k

Do everything as per this link, to make sure you got it all.

http://www.bleepingcomputer.com/vir...


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#18
July 31, 2012 at 13:06:23
The problem is that I can't even load it into windows normally, nor safe mode. How can I solve this out? Also, I did malwarebytes scan and deleted the things that the software found out, before I had the first BSOD (Got BSOD after restart). I think the junks brought by the virus are gone already.

Btw, thank you for your constant help, Johnw.


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#19
July 31, 2012 at 15:59:12
This is called clutching at straws but is something that helped me once:

Unplug the mains power. If it is a laptop remove the main battery too.

Now hold the power off button in for at least 20 secs. Restore mains etc and reboot.

I'm not really expecting it to help but there's nothing lost trying it.

Always pop back and let us know the outcome - thanks


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