Browser Redirect Problem

Dell VOSTRO 1510
May 12, 2009 at 15:28:35
Specs: Windows XP, 3 GB
I'm having a browser redirect problem with one of the laptops at our company. I've read through the posts already on the forum and it looks like you'll need more info from me to help resolve the issue.

Windows XP Pro version 5.1 SP 3
AVG 8.5.325
IE7

I'm currently running Hijack This and Malware so you have that information. Please let me know what else you need.

Thank you


See More: Browser Redirect Problem

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#1
May 12, 2009 at 15:34:13
Paste the "log" in here - click this -

Grrrr
"...pentathol makes you sing like a canary"
... got brain freeze


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#2
May 12, 2009 at 16:38:27
Please post your Malwarebytes and Hijack This logs.

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#3
May 13, 2009 at 12:54:34
Hijack This Log:
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:37:52 PM, on 5/13/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\system32\DRIVERS\o2flash.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\DellTPad\Apoint.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Dell\QuickSet\QuickSet.exe
C:\Program Files\Adobe\Photoshop Elements 6.0\apdproxy.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprblog.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\squash blossom\Desktop\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.yahoo.com/search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?Lin...
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?Lin...
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?Lin...
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?Lin...
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Elements 6.0\apdproxy.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Adobe Active File Monitor V6 (AdobeActiveFileMonitor6.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: O2FLASH - O2Micro International - C:\WINDOWS\system32\DRIVERS\o2flash.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 5562 bytes
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Malwarebytes Log:
Malwarebytes' Anti-Malware 1.36
Database version: 1945
Windows 5.1.2600 Service Pack 3

5/13/2009 12:53:56 PM
mbam-log-2009-05-13 (12-53-56).txt

Scan type: Quick Scan
Objects scanned: 81232
Time elapsed: 9 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


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Related Solutions

#4
May 13, 2009 at 18:42:26
Your java is out of date and may have been exploited.
Download the latest version of java from this link Java
Click on the JRE 6 Update 13 download button.
Check the box that says: "Accept License Agreement". The page will refresh.
Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
Close any programs you may have running - especially your web browser.
Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java. Check any item with Java Runtime Environment (JRE or J2SE) in the name. It should have the "coffee cup" icon next to it.
Click the Remove or Change/Remove button. Repeat as many times as necessary to remove each Java versions.
Reboot your computer once all Java components are removed
Then from your desktop double-click on jre-6u13-windows-i586-p.exe to install the newest version.

Please download ComboFix to the desktop from one of the following links:

Link1

Link 2

Link 3

Rename the setup file, combofix.exe, before you download it. To do that once the "enter name of file to save to" box appears as the download begins in the filename box rename combofix.exe to toolb.exe> click save.

Combofix is a powerful tool so follow the instructions exactly or you could damage your computer.

Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with Combofix and remove some of its embedded files which may cause "unpredictable results".
Click on This Link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

In your case to run Combofix do the following:
1. Go offline turn off your AVG antivirus, and any other antispyware that you may have. (to completely turnoff AVG click the systray AVG icon then click exit. Next click the desktop AVG icon> resident shield> uncheck the box to the left of resident shield active> save changes.) Restart the computer and recheck the box you unchecked before getting back online.
2. Run Combofix by double clicking the toolb.exe icon on your desktop and save its log.
3. Restart the computer to get the antivirus running again but leave the antispyware programs off until we get the computer cleaned.
4. Post the Combofix log.


Remember to re-enable the protection again afterwards before connecting to the Internet.


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#5
May 16, 2009 at 12:47:27
Here's the log information from the Combofix:

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
ComboFix 09-05-15.01 - squash blossom 05/16/2009 13:35.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3062.2605 [GMT -6:00]
Running from: c:\documents and settings\squash blossom\Desktop\toolb.exe
AV: AVG Anti-Virus Free *On-access scanning disabled* (Outdated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\system32\x64

.
((((((((((((((((((((((((( Files Created from 2009-04-16 to 2009-05-16 )))))))))))))))))))))))))))))))
.

2009-05-15 23:37 . 2009-05-15 23:37 410984 ----a-w c:\windows\system32\deploytk.dll
2009-05-15 23:37 . 2009-05-15 23:37 -------- d-----w c:\program files\Java
2009-05-13 18:39 . 2009-05-13 18:39 -------- d-----w c:\documents and settings\squash blossom\Application Data\Malwarebytes
2009-05-13 18:39 . 2009-04-06 21:32 15504 ----a-w c:\windows\system32\drivers\mbam.sys
2009-05-13 18:39 . 2009-04-06 21:32 38496 ----a-w c:\windows\system32\drivers\mbamswissarmy.sys
2009-05-13 18:39 . 2009-05-13 18:39 -------- d-----w c:\documents and settings\All Users\Application Data\Malwarebytes
2009-05-13 18:39 . 2009-05-13 18:39 -------- d-----w c:\program files\Malwarebytes' Anti-Malware
2009-05-05 18:08 . 2009-05-09 22:07 -------- d--h--w C:\$AVG8.VAULT$
2009-05-05 18:03 . 2009-05-05 18:03 11952 ----a-w c:\windows\system32\avgrsstx.dll
2009-05-05 18:03 . 2009-05-05 18:03 108552 ----a-w c:\windows\system32\drivers\avgtdix.sys
2009-05-05 18:03 . 2009-05-05 18:03 325896 ----a-w c:\windows\system32\drivers\avgldx86.sys
2009-05-05 18:03 . 2009-05-05 18:39 -------- d-----w c:\windows\system32\drivers\Avg
2009-05-05 18:03 . 2009-05-05 18:40 -------- d-----w c:\documents and settings\squash blossom\Application Data\AVGTOOLBAR
2009-05-05 18:03 . 2009-05-05 18:03 -------- d-----w c:\program files\AVG
2009-05-05 18:03 . 2009-05-05 18:03 -------- d-----w c:\documents and settings\All Users\Application Data\avg8
2009-04-22 21:55 . 2009-04-22 21:55 -------- d-----w c:\documents and settings\squash blossom\Local Settings\Application Data\Help
2009-04-16 22:44 . 2009-04-21 21:05 737280 ----a-w c:\windows\iun6002.exe
2009-04-16 22:44 . 2009-04-21 21:06 -------- d-----w C:\Keystrok
2009-04-16 22:44 . 2009-04-16 22:44 -------- d-----w c:\windows\DatacapControls
2009-04-16 22:28 . 2009-03-06 14:22 284160 -c----w c:\windows\system32\dllcache\pdh.dll
2009-04-16 22:28 . 2009-02-06 10:39 35328 -c----w c:\windows\system32\dllcache\sc.exe
2009-04-16 22:28 . 2009-02-09 12:10 401408 -c----w c:\windows\system32\dllcache\rpcss.dll
2009-04-16 22:28 . 2009-02-06 11:11 110592 -c----w c:\windows\system32\dllcache\services.exe
2009-04-16 22:28 . 2009-02-09 12:10 473600 -c----w c:\windows\system32\dllcache\fastprox.dll
2009-04-16 22:28 . 2009-02-06 10:10 227840 -c----w c:\windows\system32\dllcache\wmiprvse.exe
2009-04-16 22:28 . 2009-02-09 12:10 453120 -c----w c:\windows\system32\dllcache\wmiprvsd.dll
2009-04-16 22:28 . 2009-02-09 12:10 729088 -c----w c:\windows\system32\dllcache\lsasrv.dll
2009-04-16 22:28 . 2009-02-09 12:10 617472 -c----w c:\windows\system32\dllcache\advapi32.dll
2009-04-16 22:28 . 2009-02-09 12:10 714752 -c----w c:\windows\system32\dllcache\ntdll.dll
2009-04-16 22:26 . 2008-05-03 11:55 2560 ------w c:\windows\system32\xpsp4res.dll
2009-04-16 22:26 . 2008-04-21 12:08 215552 -c----w c:\windows\system32\dllcache\wordpad.exe

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-04-21 20:56 . 2009-01-23 21:26 13800 ----a-w c:\documents and settings\squash blossom\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-03-06 14:22 . 2008-04-25 16:16 284160 ----a-w c:\windows\system32\pdh.dll
2009-03-03 00:18 . 2008-04-25 16:16 826368 ----a-w c:\windows\system32\wininet.dll
2009-02-20 18:09 . 2008-04-25 16:16 78336 ----a-w c:\windows\system32\ieencode.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-14 15360]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Apoint"="c:\program files\DellTPad\Apoint.exe" [2008-02-21 159744]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-09-21 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-09-21 166424]
"Persistence"="c:\windows\system32\igfxpers.exe" [2008-09-21 137752]
"Broadcom Wireless Manager UI"="c:\windows\system32\WLTRAY.exe" [2008-10-27 2220032]
"Dell QuickSet"="c:\program files\Dell\QuickSet\QuickSet.exe" [2008-02-22 1245184]
"Adobe Photo Downloader"="c:\program files\Adobe\Photoshop Elements 6.0\apdproxy.exe" [2007-09-11 67488]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2005-05-12 49152]
"AVG8_TRAY"="c:\progra~1\AVG\AVG8\avgtray.exe" [2009-05-05 1947928]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-05-15 148888]
"RTHDCPL"="RTHDCPL.EXE" - c:\windows\RTHDCPL.EXE [2008-02-21 16855552]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2005-5-12 282624]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\avgrsstarter]
2009-05-05 18:03 11952 ----a-w c:\windows\system32\avgrsstx.dll

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgemc.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgupd.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgnsx.exe"=

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [5/5/2009 12:03 PM 325896]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [5/5/2009 12:03 PM 108552]
R2 AdobeActiveFileMonitor6.0;Adobe Active File Monitor V6;c:\program files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe [9/11/2007 1:45 AM 124832]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\AVG\AVG8\avgemc.exe [5/5/2009 12:03 PM 908568]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\AVG\AVG8\avgwdsvc.exe [5/5/2009 12:03 PM 298776]
R3 O2MDRDR;O2MDRDR;c:\windows\system32\drivers\o2media.sys [1/22/2009 4:47 PM 51288]
R3 O2SDRDR;O2SDRDR;c:\windows\system32\drivers\o2sd.sys [1/22/2009 4:47 PM 43608]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.aol.com/
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-05-16 13:38
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(552)
c:\windows\System32\BCMLogon.dll
c:\windows\system32\igfxdev.dll
.
Completion time: 2009-05-16 13:38
ComboFix-quarantined-files.txt 2009-05-16 19:38

Pre-Run: 223,798,099,968 bytes free
Post-Run: 224,037,326,848 bytes free

115 --- E O F --- 2009-04-17 16:53
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

I look forward to hearing your response.

Thank you.


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#6
May 16, 2009 at 14:39:19
Empty the restore folder. Go to start>control panel>system>system restore tab>check the box beside "turn off system restore>apply (takes a minute)>ok. Go back and uncheck the box to turn system restore back on>apply>ok.


Download ATF Cleaner from this link:
http://www.majorgeeks.com/ATF_Cleaner_d4949.html
Run ATF-Cleaner
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

Run an online scan with Kaspersky from the following link:
Kaspersky Online Scanner

Note: If you have used this particular scanner before, you MAY HAVE TO UNINSTALL the program through Add/Remove Programs before downloading the new ActiveX component

1. Click Accept, when prompted to download and install the program files and database of malware definitions.
2. Click Run at the Security prompt.
The program will then begin downloading and installing and will also update the database.
Please be patient as this can take several minutes.
3.Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
4. Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
5. Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
6. Click View scan report at the bottom.
7. Click the Save Report As... button.
8. Click the Save as Text button to save the file to your desktop so that you may post it in your next reply.
**Note**

To optimize scanning time and produce a more sensible report for review:
Close any open programs.
Turn off the real-time scanner of all antivirus or antispyware programs while performing the online scan.
Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75%. Once the license is accepted, reset to 100%.


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#7
May 19, 2009 at 13:47:13
I emptied the restore folder
I ran ATF Cleaner
But I can't run the online Kaspersky as I still have the browser redirect problem and cannot access that site.

I've been using another computer for all the downloads, etc. and burning to a disc.

Still having the problem.

Thanks.


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#8
May 21, 2009 at 15:43:34
Any progress on the browser redirect problem? I posted a response 2 days ago.

Please let me know the next steps.

Thank you.


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#9
May 23, 2009 at 10:58:11
Download and run Kaspersky AVP tool:

http://devbuilds.kaspersky-labs.com...

Once you download and start the tool select all the objects/places to be scanned and hit Scan. Fix what it detects and at the end of the scan post screen shot/log of detected items that is fixed and which it could not fix.

--------------------------------------------
To Private Message me Click Here


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#10
May 23, 2009 at 15:17:48
The Kaspersky scan found no threats. I have a log file but it's huge so I didn't cut/paste it unless you wanted me to.

Still having the redirect problem. This is so frustrating.

Any thoughts?

Thank you.


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#11
May 23, 2009 at 15:30:11
Can you please post your AVZ log:

1) To create the logfile, download AVZ by clicking HERE. Please save this file to your desktop or "My Documents" folder.

2) Next, unpack the file to a new folder using the Compressed (zipped) folders wizard built into Windows XP/Vista, or a zip utility of your choice.

3) Once you have unpacked the contents of the zip archive, please launch the file AVZ.exe by double clicking on it or right clicking and selecting Open.
Note: If you are running Windows vista launch AVZ.exe by right clicking and selecting Run as Administrator

You should now see the main window of the AVZ utility. Please navigate to File->Custom Scripts. Copy the script below by using the keyboard shortcut CTRL+C or the corresponding option via right click.

begin
ExecuteStdScr(3);
RebootWindows(true);
end.

Paste the script into the execution window by using CTRL+V keyboard shortcut, or the "paste" option via the right click menu. Click on Run to run the script, the PC will reboot. After the reboot the LOG subfolder is created in the folder with AVZ, with a file called virusinfo_syscure.zip inside. Upload that file to rapidshare.com and paste the link here.

Image Tutorial

Note: Make sure web browser you use is open in background when you make the log.

--------------------------------------------
To Private Message me Click Here


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