Browser closes from certain words.

June 11, 2013 at 07:37:37
Specs: Windows 7
I have an issue with my computer. It the window/tab whenever I try to view a page with the word d o w n l o a d in the title or URL. This isn't exclusive to IE either as it does the same thing when I try to open my file on explorer with the same name. I also can't open my c o n t r o l p a n e l either, though I can open its various sub-categories. Please help, I'm not very tech savvy...

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#1
June 12, 2013 at 07:53:24
Hi Pokemanz,

Please perform a Full Virus Scan using the antivirus installed on the system.

If the system does not work fine after removing virus, perform clean boot to troubleshoot the issue. Please refer to the link mentioned below:

http://support.microsoft.com/kb/929135

Thanks & Regards
Manshu S
#iworkfordell


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#2
June 12, 2013 at 11:53:48
I would also try MalwareBytes freebie because this often finds and fixes things that your normal AV can miss:
http://www.filehippo.com/download_m...

Always pop back and let us know the outcome - thanks


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#3
June 13, 2013 at 18:00:01
If those 2 words are causing the problems I suspect you may have an unwanted rootkit installed. DO NOT reboot untill the scans have finished.
Try these 3 progs in EXACTLY the order listed...even if you already ran malwarebytes.
1= rkill.exe
http://www.technibble.com/rkill-rep...
2- tdss killer
http://www.bleepingcomputer.com/dow...
3- malwarebytes
http://www.filehippo.com/download_m...

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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Related Solutions

#4
June 14, 2013 at 05:37:20
As I said, I cannot get files from pages with the word that causes my browser to close. Are there any ways to get these files so that the word does not appear in the url? A proxy site perhaps might do the trick?

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#5
June 14, 2013 at 06:22:59
Download them on another computer as files then transfer them across to this one for installing and running.

Always pop back and let us know the outcome - thanks


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#6
June 14, 2013 at 06:57:23
Thank you. I will try that once I get home and post back as soon as possible.

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#7
June 18, 2013 at 12:15:19
Sorry it took so long. I have done the three programs above in order and I found and removed four things with MalwareBytes but the problem persists.

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#8
June 18, 2013 at 13:54:01
Silly question maybe but is there any significance in the spaces you gave in
d o w n l o a d (etc), or is that just your way of emphasising these words?

Always pop back and let us know the outcome - thanks


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#9
June 18, 2013 at 13:57:09
I don't think so. It closes any tab or window and even explorer so long as it has download in the title. I'm on my other computer right now so I can see pages like that but still, it's any page with it in the title.

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#10
June 18, 2013 at 14:08:29
If you still have the files available try #3 from Safe Mode. Do not close Rkill until the other two have finished. You can get to safe mode by tapping the F8 key immediately you start the computer. Eventually you should see a black screen with white writing. Select "Safe Mode with Networking" from that screen. Wait and the computer will start up in Safe Mode. It will look a bit odd (large icons and so on) but you should still be able to find everything there and run the programs in the order given.

Always pop back and let us know the outcome - thanks


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#11
June 18, 2013 at 15:50:17
Thank you! I have just confirmed that I have managed to go to sites and folders labelled download after running the three in Safe and Network mode. I still have a problem with the control panel, but I can live with that.

My thanks,
Pokemanz


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#12
June 18, 2013 at 15:59:09
That's good. Keep an eye on it for a few days and if you think the problem is definitely cured then perhaps you could chose a Best Answer from whatever response you think fit. That will mark this thread as closed and help others.

Feel free to create a new post about your Control Panel issue.


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#13
June 19, 2013 at 07:30:58
I guess it was to good to be true. I just opened up my computer this morning and the problem has returned. I also found that my Task Manager acts the same way my Control Panel does, though I doubt that happened because of last night. Pages and files with the world download in them are closing automatically again.

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#14
June 19, 2013 at 14:53:54
Try these 2 fully working trials and run them till they run clean, then you can uninstall them
1- trojan remover
http://www.simplysup.com/tremover/d...
2- HitMan Pro
http://www.surfright.nl/en/downloads/
The above find things that other progs miss...

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#15
June 27, 2013 at 10:02:25
Pokemanz

Did you manage to get it sorted?

Always pop back and let us know the outcome - thanks


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