Solved Brand new HP won’t boot

August 8, 2020 at 17:02:57
Specs: Windows 10, 8GB/256GB
Opened it last night. My kid downloaded BeamNG Drive last night. (Insert eye roll) and When he opened it today, it gave a BIOS update message and now the screen is black. HELP PLEASE!

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✔ Best Answer
August 9, 2020 at 08:02:28
BIOS is essentially a little programme (routine) saved in a chip on the motherboard; and it runs when the computer is powered up - to determine what's there in terms of hardware, that its' all OK, and to load a few settings - e.g date/time and one or two other items.

It usually takes a few seconds to run its course after-which the operating system (if present) starts up. It ought not to take a loooong time for bios routine...

BIOS updates are not normally done unless there os a reason to; if ain't broke don't fix it being a golden rule.

Is there anything on the laptop which is critical - as in you would n't wish to lose at this time? Usual stuff is photos and music... If so copy to external storage - NOT just to a flash drive (they're not designed for safe/long term storage); use a DVD and/or an external hard drive.

Then you could do a factory reset routine; puts the system back to as new - as delivered. Then start afresh as if you've just received the laptop?

And for the future... whenever about to install "anything" downloaded from the web... make a system restore point first. That way one can usually get back to how things were prior to that latest installation/addition - if needs-be.



#1
August 8, 2020 at 17:40:49
Take it back & exchange it.

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#2
August 9, 2020 at 00:07:32
Yup, it’s new and not fit for purpose intended request another (new one) as a replacement If they refuse... request your money back.

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#3
August 9, 2020 at 07:43:13
Thanks so much. So it was running a BIOS update, but he did not click ‘cancel’ fast enough, hence the black screen and fan sound.
My question now is: Is a BIOS something that just runs on PCs at first use, and if so, do they normally take hours to do? The computer is working now as far as I can tell, but I might still return it because this was strange to me. Let me know if I’m wrong in trying to return it now.

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Related Solutions

#4
August 9, 2020 at 08:02:28
✔ Best Answer
BIOS is essentially a little programme (routine) saved in a chip on the motherboard; and it runs when the computer is powered up - to determine what's there in terms of hardware, that its' all OK, and to load a few settings - e.g date/time and one or two other items.

It usually takes a few seconds to run its course after-which the operating system (if present) starts up. It ought not to take a loooong time for bios routine...

BIOS updates are not normally done unless there os a reason to; if ain't broke don't fix it being a golden rule.

Is there anything on the laptop which is critical - as in you would n't wish to lose at this time? Usual stuff is photos and music... If so copy to external storage - NOT just to a flash drive (they're not designed for safe/long term storage); use a DVD and/or an external hard drive.

Then you could do a factory reset routine; puts the system back to as new - as delivered. Then start afresh as if you've just received the laptop?

And for the future... whenever about to install "anything" downloaded from the web... make a system restore point first. That way one can usually get back to how things were prior to that latest installation/addition - if needs-be.


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#5
August 9, 2020 at 08:16:55
Will do, and nothing is on it yet. Never had a chance to use it before all this happened. These models run hot, too, so I’ll need something for it to sit on to ventilate it. Lame! I’m not thrilled with it. Thank you so much, trvlr, and I still might return it.

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#6
August 9, 2020 at 08:35:05
If you're not happy... perhaps consider returning it.

Which model hp is it incidentally?

Laptops don't really like sitting on soft surfaces (knees. cushions, pillows, bed coverings etc.) as the base cooling inputs (if there are any) get smothered; and even the side vents in some situations. Much better to have it on a sold surface at least. I usually put a laptop on smooth tray and put that on my knee etc, if not using the laptop on a table/desktop solid surface.


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#7
August 9, 2020 at 09:02:44
It’s a 15-ef0025wm, especially made for WalMart Stores. I bought 2 on eBay from a company that bought 30 of them at a slight markup.
That’s the thing; it was on my kitchen table and on my granite counter when it suddenly shut down because of over heating. What?! That was before the BIOS issue.

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#8
August 9, 2020 at 10:56:39
Why would you buy a laptop from eBay that's available at Walmart for less money? I'm sure you can't return it without paying a huge return shipping fee, right? Bad move.

Setting a laptop on a soft surface like a carpet, bed, couch, etc might cause a laptop to overheat because the fabric can block the cooling vents, but a hard surface such as a table top or counter will not.

And a BIOS does NOT auto-update. The pre-installed HP software may have popped up on the screen saying an update was available, but it needs user input to run. In other words, someone had to click on something to OK the update.


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#9
August 9, 2020 at 13:42:13
aBay usually has a reasonable approach to items bought and not all they might be and the buyer seeks to return etc. Not sure how the shipping might play out on this one; as different vendors have different policies in that regard. And in the UK (and that place across the N. Sea) they have general requirement (government at least in UK) that shipping charges are covered by the vendor - both ways if a refund is sought?

Buying anything computer related via eBay is to m y mind always a little fraught... One can't always be sure the vendor will be as supportive etc. as perhaps a loxal store or major outlet?


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#10
August 15, 2020 at 19:12:23
Thanks. You are right on. It does vary and we only buy from reputable sellers who offer free returns. We own an eBay store as well, so we are very familiar and comfortable with it. They were super responsive to us and offered to accept the return, but it’s working just fine now. Thanks so much for you help and professionalism.

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