Blank program showing up on startup (task manager)

October 19, 2017 at 09:00:23
Specs: Windows 10
I have a new program that calls itself "program" on my startup tab in my task manager. With the command line "C:\Program" files\synaptics\syntp\syntpenh.exe Yes the second quote is after program. I am unable to find the files in this path. I can't right click on the program to open file location. I am on a tower and not a laptop so I don't have a track pad or anything. Thoughts on how to A) Find this program and B) remove it

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#1
October 19, 2017 at 09:19:22
Someone who knows more than I do should come along in a
minute, but my guess is that the entry is a typo in the Registry
or maybe Task Scheduler or some other place that contains
paths to files that are to run at startup. Even though it shows
in Task Manager, it doesn't necessarily exist where the path
says it is.

Looking for it with Windows File Explorer finds nothing, right?
No file and no folder?

One thing you could try is to run CCleaner on the Registry.

-- Jeff, in Minneapolis


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#2
October 19, 2017 at 09:34:48
Sounds questionably malicious. Do you have a C:\Program.exe? If so, you should probably get rid of it.

How To Ask Questions The Smart Way


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#3
October 19, 2017 at 12:49:30
I checked the path in windows file explorer and it found nothing.

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#4
October 19, 2017 at 12:51:19
I Don't see a program called program.exe, how can I try to search my computer for this?

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#5
October 19, 2017 at 13:04:17
Rather than using Task Manager, try checking the startup entries using CCleaner. Check the installed programs as well. Use the cleaner & registry scanner while you're at it.

CCleaner-Slim direct download: https://www.piriform.com/ccleaner/d...


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#6
October 19, 2017 at 16:45:25
Is there a folder called program on the C drive?

Can you Disable it in "Task Manager > Start-up?

Always pop back and let us know the outcome - thanks


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#7
October 19, 2017 at 18:01:10
From the Task Manager, you should be able to right-click on the program in question, and select "Open file location." This should open a File Explorer window, with the file in question highlighted. If nothing's highlighted, you might need to enable viewing hidden files. You might also want to disable the other various hide files and file information "features" while you're at it.

How To Ask Questions The Smart Way


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#8
October 19, 2017 at 18:49:14
I'm going to emphasize what I said above. There probably is
no file and no folder. Just an entry in the Registry or maybe
somewhere else that has a corrupted path to the nonexistent
file. The file and its containing folder may have previously
existed and are already deleted.

ntc321,

Do you know what Synaptics product you installed or tried to
install? Did you install or preview some other program?

-- Jeff, in Minneapolis


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#9
October 19, 2017 at 21:34:00
Since there is the possibility that this MIGHT be malware, run Malwarebytes free version (not trial on other versions) and remove anything it finds. The see if it is still there after. Post the log (copy/paste) here in a reply to be reviewed in case there is anything else needed to make sure you are clean.

You have to be a little bit crazy to keep you from going insane.


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#10
October 19, 2017 at 23:58:03

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#11
October 20, 2017 at 06:58:36
There may not be a file or folder, however that doesn't mean you shouldn't check to see if there's a file or folder. I question what's going on, because of the double quotes. According to Task Manager, what's explicitly happening is the computer will try to run "C:\Program[.com|.exe|.bat|.cmd|.vbs|.vbe|.js|.jse|.wsf|.wsh|.msc|.cpl]," and give it the options of "files\synaptics\syntp\syntpenh.exe."

Now, Synaptics has been in this game a long time. I'm not expecting them to make the same mistakes they made 20 years ago. That doesn't mean they can't, nor does it mean someone else who repackaged it into their own installer is competent, but it does require further investigation.

How To Ask Questions The Smart Way


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#12
October 20, 2017 at 11:45:24
Take a look at the Startup section in Task Manager. See what's showing up there as running on startup.

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