AVG & Malwarebytes unable to remove infection

November 5, 2010 at 05:19:40
Specs: Windows 7, AMD Phenom/8gb
I've got no control panel functionality at all, and I suddenly can't use a large number of standard applications that never had issues--Rocketdock, icechat, warcraft, etc. Attempting to another set of scans in safemode right now, the AVG one is taking forever. I heard using the repair feature on your restore disks work, unless it hangs on the third disk like mine did! Thanks gateway!


I've got it on windows 7, a licensed copy of AVG 2011 detected two infections, made me reboot, and failed to remove them. Malwarebytes also detects two infections and can't remove them? Malwarebytes forum thread is here: http://forums.malwarebytes.org/inde...


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#1
November 5, 2010 at 06:11:17
your post is confusing.
Why not tap f8 on bootup, go into safe mode and try scanning?
Here is a How-To that may help you get some better answers:
http://www.computing.net/howtos/sho...

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#2
November 5, 2010 at 06:21:48
Valid suggestions but I did both avg and mbam scans in safemode, they came back when I rebooted. I used the restore disk and attempted to repair but it hung at the end of the third disk. Backing up my files and formatting this thing, Malwarebytes's support team is sleeping. I'm one of the few who actually paid for this software too !

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#3
November 5, 2010 at 06:32:47
Just a secret...I just use all the free versions for the past 10 years, I don't mind doing manual updates.

AVG has also been quite a dud lately...most people having problems with it.

"attempted to repair but it hung at the end of the third disk."
I'm sorry, I thought windows 7 only had 1 DVD install disc, I may be wrong, but I have installed windows 7 on many PC's and have only used one disc.

Is your version 32bit or 64bit?

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#4
November 5, 2010 at 06:37:19
It's 64 bit, and it's a Gateway DX4300; their 'create restore disk' requires three DVD's, and asks you to insert them one after another throughout the restoration process. Probably one of the dumbest decisions made by a major computer manufacturer in awhile. At least Toshiba includes one :p

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#5
November 5, 2010 at 06:54:49
64bit is a real pain, it doesn't allow a few things to run like combofix and the bootscan of avast...so that makes it tough.
You can try trojan remover and hitman pro and remove all they find.

I learn something every day...today it was a 3 disc recovery;-)

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#6
November 5, 2010 at 07:00:31
It's a tragedy really

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