avg download problems xp

February 13, 2011 at 03:56:49
Specs: Windows XP
Explorer has constant problems downloading from, or even making contact with the AVG website. Otherwise, Explorer seems to be working perfectly. I have paid to renew my pro version, the licence number works on the occasions I do get through but the download soon freezes. Any advice greatfully received.

See More: avg download problems xp

Report •

#1
February 18, 2011 at 16:32:05
Run Malwarebytes ( MBAM ) & switch to Microsoft Security Essentials. If you do, you must uninstall AVG.

Malwarebytes' Anti-Malware
http://www.softpedia.com/get/Antivi...
http://www.softpedia.com/progScreen...
http://www.malwarebytes.org/mbam.php
http://www.spywareinfoforum.com/ind...
http://www.bleepingcomputer.com/vir...
Forum
http://www.malwarebytes.org/forums/
Error codes
http://forums.malwarebytes.org/inde...
Common Issues, Questions, and their Solutions, Frequently Asked Questions.
http://forums.malwarebytes.org/inde...
http://www.spywareinfoforum.com/ind...
VIPRE Rescue Program
http://vipre.malwarebytes.org/
http://live.sunbeltsoftware.com/
Try it in Safe mode.
If it won't run, rename the downloaded mbam-setup.exe file to mb.exe to help work around certain malware that will block it from being run.
If it still will not run.
1: Go to Control Panel > Programs and Features and uninstall Malwarebytes.
Next redownload Malwarebytes but rename it before you download it to your desktop. As you are in the process of downloading when you get to the point that the "enter name of file to save to" box appears, in the "filename" slot, rename mbam-setup.exe to something.exe, then click Save.
If it installed but will not run, navigate to this folder:
2: C:\Programs Files\Malwarebytes' AntiMalware
At the top of the page, Tools > Folder Options > View, click > Show hidden files and folders and untick > Hide extensions for known file types.
How to see hidden files in Windows
http://www.bleepingcomputer.com/tut...
Rename all the .exe files in the Malwarebytes' Anti-Malware folder and try to run it again.
When it opens, update 1st.
If it won't update after installing, update manually.
http://www.malwarebytes.org/mbam/da...
Download & install.

AVG Remover
http://www.avg.com/us-en/download-t...
AVG Remover eliminates all the parts of your AVG installation from your computer, including registry items, installation files, user files, etc. AVG Remover is the last option to be used in case the AVG uninstall / repair installation process has failed repeatedly.

Microsoft Security Essentials
http://www.softpedia.com/get/Antivi...
http://www.softpedia.com/progScreen...
http://www.techsupportalert.com/9be...
http://lifehacker.com/5401453/stop-...
http://lifehacker.com/5433229/micro...
http://www.microsoft.com/security_e...
http://www.microsoft.com/security_e...


Report •

#2
February 19, 2011 at 02:03:23
Thanks John W. I succeeded in the end by pure persistence not by doing anything differently. I'll keep your advice on hand for next year.

Report •
Related Solutions


Ask Question