AVG 8 Disabled Can not ReInstall

Dell / Dell dv051...
January 9, 2009 at 16:44:28
Specs: Microsoft Windows XP Professional, 2.793 GHz / 1014 MB
Installed a video camera on my pc tonight.
Installed 2 other camers previously, no problems. This time I installed a Tony Hawk Helmet Cam by Digital Blue. When I started software first time, pc did not recognize the camera. I tried to get it to get drivers from installation disk but that did not work. I tried restoring pc back b4 the installation - uninstalling software and reinstalling - same problem. Then I noticed my AVG tooltray icon was gone. Tried to open AVG from Start and from My Computer - got error messages. Tried reinstallation of AVG - when re-install was almost finished I got a failure notice. Currently, it is not working. Seems the camera installation did something malicious to my pc. Can someone help me? I need to get AVG back on the pc!

See More: AVG 8 Disabled Can not ReInstall

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#1
January 9, 2009 at 16:46:39
I should add that I just did control alt delte and checked for running processes. I noticed several AVG applications appear to be running in the background so I may be protected. I just cannot get any toolbar or desktop icon or any user interface to work.

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#2
January 9, 2009 at 16:53:47
One more observation: I keep getting a popup now saying something about AVG Toolbar cannot be accessed... and if problem continues to contact customer support. Seems like the popup appears whenever I open a new window or internet page.

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#3
January 9, 2009 at 19:14:38
Download a new copy of AVG to your desktop but don't install it yet.

Go off line> uninstall the camera software and reinstall it. Install Avg then go online and update it.

I'm guessing that you have the free version of AVG.


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Related Solutions

#4
January 9, 2009 at 20:13:03
Thanks jabuck.
I have the paid version of AVG. I already uninstalled the camera software. Should I still follow the instructions - save AVG from website to my desktop, go offline, re-install camera software then reinstall AVG, update AVG again online?

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#5
January 9, 2009 at 20:24:09
If you have some downloads available, as many paid versions do, it would be worth the effort.

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#6
January 9, 2009 at 20:38:39
Thanks again Jabuck. Will give it a try and post back in here sometime tomorrow. Let's see what happens. Thanks again.

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#7
January 9, 2009 at 20:51:28
Hawk Helmet Cam. Is that a webcam? Or just a digital camera? The best webcam to get is logitech. I have never had a problem with there webcams. They may cost more but its worth it.

Jesus Loves You!

Keyboard not detected. Hit F1 to Continue. BREAKFAST.SYS HALTED Cerial port not Responding!!


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#8
January 10, 2009 at 06:10:31
Jabuck - it seems the original install of the helmet cam software corrupted a place in the registry that AVG needs or something. Here is message I get when attempting to reintall AVG:

Local machine: installation failed
Installation:
Error: Action failed for registry key HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows: creating registry key....
Error 0x80070005


HKLM looks like a reference to action taken when helmet cam software was installed?


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#9
January 10, 2009 at 06:56:06
No, that is a standard registry key.

Open task manager (press ctrl,alt and delete at the same time) then look for any items starting with "avg"> left click them one at the time> click "end process". Then try to install avg again.

If that does not work boot into safe mode and try to install it.

To get into safe mode:

Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
Instead of Windows loading as normal, a menu with options should appear;
Select the first option, to run Windows in Safe Mode, then press "Enter".
Choose your usual account.


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#10
January 10, 2009 at 09:56:52
Thanks for suggestions Jabuck.
So far, I'm still in trouble. Went into safemode and logged in as Administrator first but that didn't work because my AVG desktop download did not appear. Had to login as myself. Got same error message shown above when ttying to re-install AVG. I thought maybe I should try uninstalling what is currently on my pc but got a similar error message:

Installer initialization failed due to following error:
Error: @AvgErrorCode_0x0253 %FILE% = "C:\Program Files\AVG\AVG8"
@AvgErrorCode_0x0020


During the course of this I attempted to open Word 2000 and got another similar message. Looks like attempt to install the video camera software really messed something up huge. I'm concerned. Is there a chance that the camera install has left some problems in my registry even though I unstalled it? At this point, even though AVG is running in the background, I do not believe all of it is running and I know for sure the tool bar AVG cannot communicate with main program because I get popups. I will appreciate any other suggestions you may have.


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#11
January 11, 2009 at 12:12:07
Seems as if your avg install is corrupted. Since in your own words it is more or less not working right. You do have access to your AVG software/download, right? If so, I believe I would go and pick up AVG`s own removal tool, found here: http://www.avg.com/download-tools , run the tool, then turn your computer completely off, then on. Now try to install your AVG software. If you do not get this figured out, sometimes you just have to go to the source, you do realize that since you paid for your AVG software, along with that comes their support, use it, you paid for it, I think this is the link for that: http://www.avg.com/support-technical

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#12
January 11, 2009 at 12:29:20
Dear Ike - thanks for your thoughts and suggestions. I contacted AVG tech support but got only an auto reply. The problem with AVG only appeared after installing the video camera. AVG has worked fine on my system the past year with auto-updates every day etc. The problem has nothing to do with their software for sure. Something with the camera install messed up AVG files and other applications also. I will attempt your suggestion and see what happens. Thanks again.

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#13
January 11, 2009 at 17:31:57
I was able to uninstall AVG 8.0 using the removal tool recommended by Ike Peters. Or at least I believe it performed the uninstall completely. However, attemp to reinstall AVG 8.0 got same result - failure with following message:

Local machine: installation failed
Installation:
Error: Action failed for registry key HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows: creating registry key....
Error 0x80070005


I rean CCleaner for registry. It found more than 100 issues, some were AVG intallation related. I backed up the registry and then had CCleaner fix all issues. After this I rebooted. Then I tried to use Word and it worked - before it would not work either. Then I tried to reinstall latest version of AVG - it took longer than before but I got the same error message as above when it tried to do something to the registry.

I have no virus protection at the moment other than Spysweeper. Jabuck - any other ideas?


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#14
January 12, 2009 at 03:11:17
There are a few suggestions found here: http://www.techsupportforum.com/mic...

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#15
January 12, 2009 at 04:06:03
Thanks Ike.
I went to that page and tried same as guy at bottom - regedit etc... When I got the same folder mentioned in my error messages:

Local machine: installation failed
Installation:
Error: Action failed for registry key HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows: creating registry key....
Error 0x80070005

rededit only said "(value not set)"

The other guy said his machine said "deny everyone" so I'm not sure there is a problem in my registry. I've contacted AVG tech support twice and only gotten auto response so far. It seems they have had a bunch of problems with a recent update and so my problem may be coincidental to the video camera installation and have more to do with my last auto-update. Not sure. Hope they forward an actual solution!


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