AVAST causes system crash!

Self build / N/A
August 5, 2012 at 14:20:18
Specs: Vista Ultimate, SP2, 3.0Ghz/2Ghz
I installed AVAST Free on a friends computer and after installation it started scanning his PC. I think I cancelled the scan so he could do it again later. Sometime after this, the PC started rebooting itself and a message came up that run32.dll could not be found. I attributed this to the AVAST installation but it also could have been a coincidence. His PC is a hand me down from a friend and is 8 or more years old and runs Windows XP Home Edition SP3. Before this happened, I noticed the PC running extremely slow and taking forever to do simple tasks. I ran MalwareBytes and found 32 problems, which we removed. Anyway, this is an eMachines T2862 model and has no floppy drive. So, I guess the only option we have is to try F8 or boot to the Restore CD? A screen did come up asking to select last good known configuration but I didn't select that and chose Boot WIndows normally. Right now PC is rebooting itself and clicking on any icon causes the message "run32.dll not found" message to display. I suggested he take the PC to a service person to have it looked at since it could be any number of reasons why that message comes up. He can't afford a new PC.

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#1
August 5, 2012 at 16:26:14
"I suggested he take the PC to a service person to have it looked at"
Also very expensive, best he learns.

Use this very good guide as a starting point, with a bit of luck, it will be enough.

http://www.selectrealsecurity.com/m...


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#2
August 5, 2012 at 16:29:48
Do the following to check and restore protected system files:

1. Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

2. Type the following command, and then press ENTER:
sfc /scannow

[Note the single space after sfc]

Always pop back and let us know the outcome - thanks


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#3
August 17, 2012 at 03:39:10
avast is not the best antivirus.

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#4
August 17, 2012 at 09:30:43
It may not be the best antivirus, however its not to bad as a free antivirus. I would say that combined with the right settings and a good anti malware service you can make your system covered against many of the easily acquired problems

:: mike


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#5
August 17, 2012 at 10:31:11
I agree that Avast is a pretty good freebie.

Opinions abound about which AV is best and they are not always based on comparitive tests which show their relative merits. In any event there is competition between AV producers, so it is wise to stay open minded because the pecking order can change.

There is always the chance that one AV will find what another will miss.

Always pop back and let us know the outcome - thanks


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