Avast! cant delete a virus on my computer

January 28, 2010 at 20:22:54
Specs: Windows XP Home SP2, centrino Duo/2G
Avast! has found a virus and identifies it as Win32:Alureon-EU. But Avast! cant delete it, it just reappears immediately. I just recently got rid of some other Malware using MWB a few days ago, but obviously there is more in my machine than I can find with my limited knowledge. So, I am asking for a walk-through...not only to get rid of the virus Avast! cant delete, but also to search out any other nasty bugs hiding on my HDD.


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January 28, 2010 at 21:21:41
Because that infection is also called Worm.Win32.AutoTDSS!IK, you might want to do this:

Click on Start, click Run, and then type devmgmt.msc and click OK
On the View menu click on Show hidden devices
Browse to Non-Plug and Play Drivers and you should see something like TDSSserv.sys
Highlight that driver and right click on it and select "DISABLE"
RESTART your computer.

Download a copy of Malwarebytes but DO NOT run it yet.
Download it from http://www.download.com/Malwarebyte...
You can also download it from http://www.gt500.org/malwarebytes/m...

Rename the downloaded installer of malwarebytes to any name such as your mytools.exe or yourname.exe
Install by double-clicking the mytools.exe or yourname.exe

Once the program is installed go to the UPDATE tab and try to update the program if you can.
If you can't update MBAM, download the definitions manually:

Next run a quick scan when the update is installed.

Or Download A2 Free (A2) http://www.download.com/A-squared-F...
Install, Update then run a SmartScan (not the quick scan)

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January 29, 2010 at 05:04:48
There is no hidden device driver called TDSSserv.sys under Non-Plug and Play Drivers that I could find.

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January 29, 2010 at 13:41:13
Every once in a while I run one of the free online virus scanners, just to double check my own virus software. The one I use is free, has a good reputation, and is found here: http://www.eset.com/onlinescan/

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Related Solutions

January 29, 2010 at 17:48:36
Nothing is working to kill this. I still need help! I am guessing that I need to somehow disable the virus first in order for the anti virus software to kill it.

I have now discovered that I cant boot to safe mode. If I select safe mode on the boot menu it tries to boot and then goes back to the boot menu. What the heck?!


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January 30, 2010 at 09:41:18
I cannot fix my virus protection. How can I get it to work??

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September 24, 2010 at 09:38:02
Download TDSSkiller from here: http://support.kaspersky.com/downlo...
If ANY infections are found like Tdss.tdl[Number] change the action to CURE (Prevents System damage)
For next step reply

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