Solved Attacked by malware clkpop.com please help

January 29, 2012 at 22:34:19
Specs: Windows 7
I have a Gateway NV53 laptop running Windows 7. Upon logging into Windows I am suddenly getting a huge popup by something called clkpop.com. I tried doing some research on the net, and everything seems to lead me back to the same place, which wants me to buy something. I just want to know what this is and whather I can remove it manually. Norton Premier is not picking it up...Thanks in advance

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#1
January 31, 2012 at 06:38:45
✔ Best Answer
welcome to the nightmare of Norton...
clkpop.com is a browser hijacker.....run these 3 progs in the EXACT order and don't reboot untill the last scan is fisnished:
1- rkill.exe (stops the process)
2- tdss killer (removes unwanted rootkit if found)
3- malwarebytes (do a full scan fixing all it finds)
Reboot your PC

If that doesn't work...try the same process again in safe mode.

Some HELP in posting on Computing.net plus free progs and instructions 7 Medals


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#2
January 31, 2012 at 22:29:54
Xpuser...
Ok, followed your instructions to the letter and thank you so much there is no sign of clkpop.com upon reboot. I was a bit concerned after Step 1 because rkill.exe did not list any findings or processes that it had stopped. But I carried on as instructed and malwarebytes picked it up along with several other things I didn't know were lurking behind the scenes. I find it very upsetting that after all the years and money spent with Norton it is essentially useless, this is not the first time it has failed me. Incidentally my subscription is up in just over 2 weeks. It's set to renew automatically but I believe I will tell the folks at Norton to keep their overpriced and essentially useless subscription this year.Done some research, and BitDefender seems a good choice. Would you agree, or do you recommend something else? Other than that, all is well and thank you again for taking the time to help me and others with these problems. Take care ! : )

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#3
February 1, 2012 at 01:22:07
Hi, I would suggest Avast Free over Bit Defender:
http://filehippo.com/download_avast...
Here are some good reasons:
http://www.avast.com/pr-new-avast-f...

Be sure to use the uninstaller from the norton site:
https://www-secure.symantec.com/nor...
or else no other AV will work properly.

I would also suggest to cancel your credit card and get a new one re-issued as I KNOW Norton will automatically bill you. It happened to some of my clients and they had a hard time getting the money back.

You do not need the professional Avast, the free one will work great for you.
Good luck

Some HELP in posting on Computing.net plus free progs and instructions 7 Medals


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#4
February 1, 2012 at 10:03:36
What do you mean run these 3 progs? Is it something I need to download, type in to Start/Run? Or what?

Thank you!


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#5
February 1, 2012 at 12:12:52
Stioux,
You need to start your own thread. As you can see the thread has a Best Answer, so we will not look at your question.

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#6
February 1, 2012 at 12:30:58
My question pertains to the answer, if the answer is not clear why would I not be able to ask about it?

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