It appears that this infection is raising havoc with Internet connections. Several cases abound in the forums...
We need to look at a 'DDS' log EventViewer section.
It may give a clue which network driver is malfunctioning/missing.
Please download DDS from one of these locations:
Save it to a USB flash drive on a clean computer. (See Note** below)
Move it to the Desktop of the infected computer.
Double-click to run the tool
When done, DDS opens two (2) logs:
Save both reports to your Desktop, and once again move to a USB flash drive.
Go to a computer with an Internet connection, and, since these reports are quite large, please go to the 'Uploading' website:
In: Select files to upload, click 'Browse', and 'Look in' the Desktop.
Select the DDS.txt, and click on 'Open'
You will see the following:
Your file has been uploaded successfully: (Name and size of the file)
Please copy the 'Download link'.
Do the same for the Attach.txt
Please copy the 'Download link', for each report, and provide them in your reply.
Let's make sure the flash drive is not infected also!!
Please download Flash Disinfector:
Save to your Desktop.
Double-click 'Flash_Disinfector.exe' to run it.
Follow any prompts that may appear.
The utility asks to insert your flash drive and/or other removable drives. Please do so.
Wait until it finishes scanning and then exit the program.
Reboot your computer when done.
Note: Flash_Disinfector will remove any autorun.inf files, create a hidden folder named autorun.inf in each partition and every USB drive plugged in when you ran it.
Don’t delete this folder. It will help protect your drives from future infection.
Retired - Doin' Dis, Dat, and slapping malware.