The files may be in hidden mode. To change their status:
Click on 'Start' 'R' and type in: cmd
Click on: OK
(Assuming the drive is C:)
At the blinking cursor in the command screen, copy paste the following command:
attrib -h -r -s /s /d c:\*.*
(If needed, replace the letter c with the correct drive letter.)
Now check the files, and post back on their status.
Retired - Doin' Dis, Dat, and slapping malware.
Malware Eliminator/Member of UNITE and the
Alliance of Security Analysis Professionals