All desktop files & folders gone

May 26, 2011 at 10:51:12
Specs: Windows 7 Pro
All desktop files & folders gone. Only a few appear in the recycle bin, but when I search for any file that has gone, it finds it and I can open it.

When I restore an item from the bin to the desktop, it removes it from the bin, but does not appear on the desktop.

The string / path says desktop, but clearly it is incorrect.

They are being stored somewhere on the laptop but I just can not find them.

Apologies in the first instance - I am not that technical.

See More: All desktop files & folders gone

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May 26, 2011 at 13:59:03
Just get a Registry cleaner, make sure it is a good one, and these registry cleaners will back up your files, and keep unwanted ones out.

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May 26, 2011 at 14:38:39

Let's see if this solves your problem...

Download unhide.exe

Save it to your Windows folder:
Double click on unhide.exe to run it

Restart the computer.

This will unhide folders/files set to hidden by an infection.

Next, download iExplore.exe, which is renamed copy of RKill:

Save the file to the Desktop, and double-click on it.
Ignore any messages, and allow the file to run until the command window closes.

Now, download Malwarebytes’ Anti-Malware (black button with green and white icon) Save to the Desktop:

Double-click mbam-setup.exe and follow the prompts to install the program.

Run Malwarfebytes’ AntiMalware and update the program.
Once updated, select Perform Full Scan and click the scan button.

When the scan finishes, click OK in the message box, and you will see the results of the scan.

Click the Remove Selected button to get rid of the malware.

When Malwarebytes finishes, you may be prompted to reboot. If so, reboot.

Please post the Malwarebytes log in your reply so we can see where we are at, and plan any additional removal strategy.

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May 28, 2011 at 16:00:44

May I suggest that you do not follow the advice given in response #1 but instead follow the advice of "aaflac44" in response #2.

Registry cleaners remove invalid entries and do not normally fix anything. They do not speed anything up and they can get things wrong and wreck your computer.

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