Acer Laptop cant past windowxp screen,trojan?

January 17, 2011 at 09:46:51
Specs: Windows xp
Hello.
Yesterday i logged on my computer and everything was normal but than a software i don’t remember installing or maybe it was part of the acer aspire one laptop that i brought, suddenly popped up and saying that i have 17 item found that were types of malware, trojan, or tracking cookie.
Once in awhile later, announcement kept on popping up indicating that external hackers are trying to transfer my data to a dangerous site and they are trying to get connected to the internet to harm my laptop even more. Lots of windows started popping up intensely. I got scared and shut it down while trying to remove the software that was telling me that. I believe the software was called, ” Malware doctors”? or “protection centre”?
The software wouldn’t removed no matter how many times i tried. When i tried to turn on my laptop again….it just stop to the point where the window xp loading screen. I try to start up in ” safe mode” , a bunch of numbers and letter started to appear and than it stopped and nothing happen after that and when i press ” last known good configuration” it just continue to the window xp loading screen again. I tried alt + f10 but it brings me to the acer recovery management and after choosing the recovery options that i want, it said it will restart my computer and it stops at the window xp loading screen again.
Can someone tell me what my problem is?
Do i really have something infected?
How can i fix it?
Is it a horse trojan trying to get my credit card #?

p.s I don't have a CD inserter


See More: Acer Laptop cant past windowxp screen,trojan?

Report •

#1
January 17, 2011 at 10:07:45
You are infected. Are you able to get into Safe Mode or Safe Mode with Networking at all?. (Rebooting the computer and tapping F8).

Helpful tips before getting started: http://www.computing.net/howtos/sho...


Report •

#2
January 17, 2011 at 10:15:41
Hello xryanx.

No, I tried safe mode or safe mode with networking but a bunch of numbers and letters are just listed and then it stops there. Sorry,I don't really know the meaning of all those numbers and letter.


Report •

#3
January 17, 2011 at 10:55:47
try safe mode with networking and let the numbers sit there. It can take from 5 minutes to an hour or longer(depending on how infected your PC is) for the safe mode to come up, but it will....have patience. Once it comes up, download Malwarebytes, install it and get it updated, then run a FULL scan removing all it finds. It may take awhile for the scan to finish...have patience.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


Report •

Related Solutions

#4
January 17, 2011 at 11:15:19
Hello XpUser4Real ,

Thank you for your advice.
So I should continue to let the numbers sit there even though the numbers will stay still for awhile?
Ok, i'll try that.
Also, do you know where I can find a site/link that allow me to download Malwarebytes?


Report •

#5
January 17, 2011 at 11:54:48
try googling for it? Also click on my link and you will find it there too

Some HELP in posting on Computing.net plus free progs and instructions Cheers


Report •

#6
January 20, 2011 at 13:48:08
Hello XpUser4Real

Just wanted to update you that I have left my laptop on for almost a day and nothing happened. It's still the same numbers and letters.
Thanks for your help so far.


Report •

#7
January 20, 2011 at 18:37:19
Are you given any error?..Such as a particular file missing?..

Helpful tips before getting started: http://www.computing.net/howtos/sho...


Report •

#8
January 21, 2011 at 13:59:26
Nope, I am not. It doesn't say I have any error.

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\DRIVERS\agpCPQ.sys

That is the last thing it stops as when i press "safe mode with networking" and a list of smiliar letters and numbers. it stayed like that for almost a day.

thank you


Report •

#9
January 26, 2011 at 08:04:34
agpCPQ is a video driver. You would need to either use the recovery option in Windows XP to restore the missing file, but since you do not have a working CD drive, there isn't much you can do, unfortunately.

Helpful tips before getting started: http://www.computing.net/howtos/sho...


Report •

Ask Question