Solved about the Dell popup virus

March 7, 2017 at 05:29:27
Specs: Windows 7
I need to know how to get rid of the "Dell popup virus". Update your recovery media popup is driving me nuts. I want it "GONE". No matter which box I check (remind me later, dont remind me) it still comes back! It is also screwing with my videos on facebook. I have been calling this the "Dell popup virus" for a reason!

See More: about the Dell popup virus

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✔ Best Answer
March 9, 2017 at 18:24:33
Did you look in Programs and Features (last line #6)?

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#1
March 7, 2017 at 05:39:01
Type msconfig in the run box and hit Enter key. See if you can find a Dell entry for it in startup. You might be lucky.

See also this:
http://smallbusiness.chron.com/disa...

You could uninstall the Dell software if you are happy without it.

The model number of the computer might help.

Always pop back and let us know the outcome - thanks


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#2
March 7, 2017 at 13:37:22
Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://www.bleepingcomputer.com/dow...
If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt)
The logs are large, upload them using one of these. No account/registration needed. Give us the links please.
http://www.fileconvoy.com/index.php

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#3
March 9, 2017 at 07:26:01
Model No. XPS8700 Dont know what the "run box" is. I tried the startup menu search box and didnt find anything. Followed the instructions on the link you gave and it stated that my warranty is expired (April 2014) and blah blah blah. I am leery of deleting the Dell software because I read about someone with a similar problem doing it and lost ability to even start up their computer. Although I am extremely angry at Dell corp. I am not very good at this computer suff, so I am extremely leery of screwing up my machine. Thanks for the help anyway. It is appreciated.

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Related Solutions

#4
March 9, 2017 at 08:31:53
A quick way to get the run box is to hold the Windows Key (bottom left of keyboard) and press R.

Always pop back and let us know the outcome - thanks


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#5
March 9, 2017 at 10:49:42
Went to the run box, entered msconfig, did some looking around. Under the "services" tab found "Dell update service Dell inc." I unchecked the box, restarted the computer, and the dam popup is STILL popping up! so should I go back and put a checkmark back in the box?

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#6
March 9, 2017 at 11:29:24
Best practice is to put the check marks back in anything that doesn't help your situation.

In msconfig I meant you to look in "Startup". If you want to look at Services then best just type it in Search. If you change anything keep a note of what you changed in case it produces some unforeseen side issue at a later date.

If you are happy without the Dell stuff it can probably be uninstalled in the normal way from "Control Panel > Programs and Features".

Always pop back and let us know the outcome - thanks


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#7
March 9, 2017 at 11:45:52
I did check for suspect Dell crap in "startup" and found nothing. I was already there so I just browsed thru the other tabs. Yes I will recheck the box, thanks.

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#8
March 9, 2017 at 17:25:04
What is checked in the list under the Startup Tab?

Doing the best I can here... And remember, there's always more than one path to success. :)


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#9
March 9, 2017 at 17:55:41
If you have already a recovery media created, you could uninstall this piece of software safely according this forum:
en.community.dell.com/support-forums/software-os/f/3526/t/19587871

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#10
March 9, 2017 at 18:24:33
✔ Best Answer
Did you look in Programs and Features (last line #6)?

Always pop back and let us know the outcome - thanks


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#11
March 14, 2017 at 08:02:22
No, see ( #3 )

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#12
March 14, 2017 at 19:07:41
Again, what is checked under the Startup Tab?

Doing the best I can here... And remember, there's always more than one path to success. :)


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#13
March 14, 2017 at 20:58:15
1. Realtek HD audio manager 2. HD Audio Background 3. Delayed Launcher 4.Bluetooth Software 5. Bluetooth Software 6. Logitech Download assistant 7.NVIDIA GeForce Experience 8. NVIDIA GeForce Experience 9. dldomon.exe 10.Memory card manager 11. Intel (R) USB 3.0 monitor 12. Fax Solutions Software. The "command" column shows that numbers 4. 5. 9. 10. and 12. are "DELL" stuff. All Items, 1 thru 12 are checked boxes.

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#14
April 13, 2017 at 14:16:00
I know this may be a month old. But is it telling you to create recovery media?

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#15
April 13, 2017 at 15:40:45
Originally I had lost the function of my external hard drive and its backup abillities, so I downloaded Dells version but never activated it because I fixed my original problems with the external hard drive/backup system. The popup problem is that I refuse to activate the downloaded Dell version. I went into several message boards and several people told me that dell would want money for their backup version and if you dont comply with the popups, it will just keep on bothering you until you give in., and as time goes by things star t to happen to your computer. well its been more than six months now and my facebook videos will just keep looping and wont stop unless I expand the screen and then shrink it back down, THEN the popup pops up and I check the "remind me later " box, then the popup goes away and my video will stop correctly. This is why I have been calling it "THE DELL POPUP VIRUS" . Gary

message edited by garbob


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#16
June 25, 2017 at 12:11:13
this was a bad thing. it was bugging me so badly and I accepted finally the update just to get rid of the popping up all the time. Now, my computer is badly screwed up. still struggling with the problems but I don't have time to deal with the mess. So frustrating.

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#17
June 25, 2017 at 15:32:51
christinaneko

Are you garbob or someone else with the same problem?

Always pop back and let us know the outcome - thanks


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