2 programs could be a virus

May 28, 2015 at 09:02:53
Specs: Windows 7 home premium service pack 1, intel core i5 cpu 2.53 GHz 4
I haven't used my laptop for several months because the screen would be black. I don't know how but I opened today. I found 2 programs.I want to know if they could be the cause of my problems. 1. Intelli Term 1.10.0.8 publisher Intelli Term installed 2/6/15 2. Internet download Manager 2 as in the second power 1.0 publisher OR Interactive Ltd installed on 2/7/15 could these programs cause the problem? I am like a kindergartener when it comes to computers. Any help you could give me would be appreciated very much. Thank you for your time

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#1
May 28, 2015 at 09:34:29
Intelliterm is about adverts. Best to run these three small free programs in the order given. Note that they are safe and used widely on this forum and other Security forums:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
http://filehippo.com/download_malwa...
(green Download button top right - not anything else on the page)
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Please copy/paste the logs on here. Even if the symptoms go away further checks are likely to be necessary to ensure your computer is properly cleaned.

Always pop back and let us know the outcome - thanks

message edited by Derek


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